Mô tả công việc
- Based on the daily reservation list, grasp the necessary information, contact the housekeeping department to make sure the room is ready, pay attention to the rooms with special requirements: honey moon, VIP living room...
- Follow the hotel's standard check-in process
- Ask the guest to make a reservation, confirm the information of the room, the service booked. For walk-in guests, introduce available rooms for guests to choose from.
- Ask to borrow ID card (Vietnamese guests), Passport (foreign guests) and carry out procedures to receive deposit and payment.
- Guide guests to fill out and sign the registration form to confirm their stay at the hotel.
- Inform guests about breakfast time, hotel services, related travel services: tour booking, car rental, etc.
- Hand over the key to Bellman to lead guests up to check in.
- Arrange the guest's ID card/Passport in the correct order of the room, make the necessary markings to avoid paying the wrong guests.
- Make temporary resident information declaration and complete guest profile.
- Introduce guests to use the hotel's services: cuisine, office services, spa, gym, karaoke, billiards...
- Consulting, introducing customers to use the services of affiliates: car rental, tour booking, buying sightseeing tickets, buying souvenirs - specialties as gifts...
- Enthusiastically provide guests with necessary information: local events; sightseeing destinations; phone number - address of bank, embassy; reliable address to repair shoes and suitcases; Prices of some items…
- Keep the keys when guests need to go out.
- Handle incoming and outgoing calls from guests.
- Preserve money and personal belongings when customers send.
- Receive guest alarms on request.
- Coordinate with related departments to make room transfer request for guests.
- Receive - send parcels, letters, faxes of customers.
- Assist guests in booking flight tickets, train tickets, hotel reservations at the next destination... and confirm and change schedule information when necessary.
- Coordinate with relevant departments to resolve requests, complaints - complaints of guests.
Quyền lợi được hưởng
+ Full regime (Full insurance on salary)
+ In 2 months probation will receive full salary
+ Support 1 meal/ working day and free parking
+ Provide uniforms and free laundry service
+ 12 annual leave days
+ 8 days off / 1 month
+ Emulation activities, internal training
+ Periodic health check every year
+ Attractive service fee
+ Holiday and year bonus
+ Team building
Yêu cầu công việc
- Good communication in English
- Good looking appearance
- Good communication skill
- Agile, honest, can withstand high work pressure
Yêu cầu hồ sơ
Contact
Address: 3 - 5 Suong Nguyet Anh, Ben Thanh Ward, District 1, Ho Chi Minh City
Phone: 028 39257 257 - Ext 132/133 (HR Department)
Khu căn hộ dịch vụ đẳng cấp thế giới được trang bị nội thất sang trọng và thiết kế nội thất tuyệt vời. Các phòng trang nhã được trang bị đầy đủ với tầm nhìn ngoạn mục ra thành phố Hà Nội và dịch vụ chu đáo của CALIDAS mang đến cho du khách sự thoải mái tuyệt vời và cuộc sống sang trọng năm sao với chi phí phải chăng. Với cơ sở vật chất và dịch vụ tốt nhất, chúng tôi hy vọng sẽ mang lại những kỷ niệm tuyệt vời cho tất cả du khách. Hãy nghỉ ngơi thoải mái và kinh doanh thành công tại CALIDAS