9Pay 2.0 ★

• To assist Gojek’s customers (end-users) via non-call and call channels.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate information and solutions by using the right methods/tools.
• Go to the extra mile to engage customers.
• Work with Customer Service Team leader to ensure proper customer service is being delivered.

• Having at least 6 months experiencing in contact center or customer service is a huge plus.
• Being good at English speaking (no interruption, clear pronunciation) and writing is required.

Benefits:

• Salary: 10,000,000 VND (gross) at start.
• Social insurance and company exclusive benefits from BellSystem24 Vietnam and Gojek Vietnam.
• Great opportunities to be upgraded to Team leader or Operation member (such as Quality Assurance, Administrator) after 6 months (or sooner) hard working.

Working time: Work in rotating shifts (6 days/week), including day shift and night shift as following:

• S1: from 06:00 to 15:00
• S2: from 07:00 to 16:00
• S3: from 08:00 to 17:00
• S4: from 09:00 to 18:00
• S5: from 10:00 to 19:00
• S6: from 11:00 to 20:00
• S7: from 12:00 to 21:00
• S8: from 13:00 to 22:00
• S9: from 14:00 to 23:00
• S10: from 21:30 to 06:30 next day (3-4 time per month)

Location: No. 8A Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam