Việc làm Việt Phúc Sài Gòn
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Việt Phúc Sài Gòn
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Advisor, Customer Value Management (40001641)
Việt Phúc Sài Gòn
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
12/12/2024
Hạn nộp hồ sơ:
19/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
15 - 16 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
The job holder is responsible for the PnL management of customer segments in line with strategic objectives; coordinate business plan development activities and select priority actions for each period to generate revenue and optimize costs, achieve target profit in line with the bank's strategy, and manage key impact indicators (drivers) by each segment to optimize customer lifetime value (CLV).
Key Accountabilities (1)
Customer Value Management (CVM) for all Customer segments under the management of Division
Organizational cultural work
Other Duties As Required/directed By The Direct Manager.
Key Relationships - Direct Manager
Head of Strategic Business Planning & Management
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Units of the Division, relevant TCB units
Key Relationships - External Stakeholders
TCB's customers and business partners
Success Profile - Qualification and Experiences
Qualifications
The job holder is responsible for the PnL management of customer segments in line with strategic objectives; coordinate business plan development activities and select priority actions for each period to generate revenue and optimize costs, achieve target profit in line with the bank's strategy, and manage key impact indicators (drivers) by each segment to optimize customer lifetime value (CLV).
Key Accountabilities (1)
Customer Value Management (CVM) for all Customer segments under the management of Division
- PnL management of customer segments in line with strategic objectives; coordinate business plan development activities and select priority actions for each period to generate revenue and optimize costs, achieve target profit in line with the bank's strategy, and manage key impact indicators (drivers) by each segment to optimize customer lifetime value (CLV).
- Identify opportunities and gaps (GAPs) of different categories to come up with success metrics; plan and identify actions to be implemented through close coordination with the Business Analysis unit (BF - Finance) and the DA Division.
- Coordinate with DA Divison in establishing the Next Best Offer (NBO) model and ensure timely implementation, the right interaction channel according to each target customer segment.
- Manage target indicators/customer identification models for segments and sub-segments through making requirements for DA Division to implement.
- Closely coordinate with BF unit to develop an effective customer management reporting system, campaign management, customer lifecycle value management based on customer relationships.
Organizational cultural work
- Ensure management in Division under 3 principles: fairness, transparency and respect.
- Be an example in building and strengthening corporate culture.
- Participate in research, organizing the implementation of initiatives and projects to contribute to the implementation of the strategy of the Division
- Provide expert guidance and coach, guide, and mentor senior officers/officers within the team on the tasks and job skills related to the department's functions and responsibilities.
- Strictly adhere to the Bank's Labor Regulations.
- Perform work in accordance with internal policies, regulations, procedures, and guidelines and commit to service level agreement. (SLAs).
Other Duties As Required/directed By The Direct Manager.
Key Relationships - Direct Manager
Head of Strategic Business Planning & Management
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Units of the Division, relevant TCB units
Key Relationships - External Stakeholders
TCB's customers and business partners
Success Profile - Qualification and Experiences
Qualifications
- MBA in Economics; Bank; Customer segments or related fields.
- Foreign Language (English): According to the Bank's regulations
- 15+ years of experience in portfolio management, customer engagement management in the finance/banking industry or equivalent organizations.
- Have in-depth professional experience in data analysis, building a management reporting system to track performance indicators related to customers.
- Knowledge of reading and analyzing reports on market research, understanding the competitor market..
- Understand the technology and system background and make some requirements for the data analysis team.
- Experience in designing customer retention management frameworks, building customer retention programs and campaigns for each segment based on CVP to optimize customer life cycle value
- Experience in project management or E2E management according to the customer journey.
- Experience and understanding of change management
Khu vực
Việt Phúc Sài Gòn
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
87 Lý Chiêu Hoàng, Phường 10, Quận 6
Bệnh viện Hỗ trợ sinh sản và Nam học Sài Gòn nằm trong hệ thống chuỗi Bệnh viện tư nhân hàng đầu Việt Nam bao gồm: Bệnh Viện HTSS & Nam học Đức Phúc; Bệnh Viện Phụ Sản An Thịnh; Bệnh Viện Đa Khoa Hồng Phát
Bệnh viện HTSS & Nam học Sài Gòn là Bệnh viện chuyên khoa về hỗ trợ sinh sản và điều trị vô sinh hiếm muộn, sở hữu cơ sở vật chất hiện đại, công nghệ tân tiến nhất và có đội ngũ bác sĩ, chuyên gia giỏi, giàu kinh nghiệm. Để nâng cao chất lượng dịch vụ, Bệnh viện HTSS & Nam học Sài Gòn đầu tư nguồn lực tối đa để có thể chiêu mộ nhân tài cùng nhau ngày càng phát triển - Bệnh viện HTSS & Nam học Sài Gòn tự tin trở thành một môi trường làm việc đầy lý tưởng
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