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Khách sạn Sheraton Hà Nội Tuyển dụng Quản lý Bộ phận Lễ tân (Front desk Manager)
Asahi Japan
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Quản lý
Ngày đăng tuyển:
02/08/2024
Hạn nộp hồ sơ:
02/09/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Trên 2 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Hà Nội
1. Maintaining Guest Services and Front Desk Goals:
Manages day-to-day front office operations to ensure quality, and standards, and meet customer expectations.
Develops goals and plans to prioritize and accomplish the work.
Handles complaints, disputes, and conflicts to resolve issues.
Manages staffing levels to meet guest service, operational, and financial objectives.
Communicate with employees to align them with business objectives and recognize performance.
Understands the department's financial impact on the overall property.
2. Supporting Management of the Front Desk Team:
Utilizes interpersonal skills to lead, influence, and encourage the team.
Builds trust, respect, and cooperation among team members.
Serves as a role model and supervises all front office areas in the managers' absence.
3. Ensuring Exceptional Customer Service:
Provides exceptional customer service to drive satisfaction and retention.
Responds to and handle guest problems and complaints.
Empower employees to deliver excellent customer service.
Gathers customer feedback and focuses on continuous improvement.
4. Managing Projects and Policies:
Implements customer recognition/service programs and ensures adherence.
Trains staff and monitors adherence to credit policies and procedures.
Supervises daily front desk operations and ensures policy compliance.
5. Supporting Human Resource Activities:
Assists in employee development, coaching, and mentoring.
Addresses employee feedback and concerns.
Participates in the hiring and training of new employees.
Supports employee discipline procedures.At least 2 years of experience is required
Can start as soon as possible
Able to work full-time
Good communication skills in both Vietnamese and English
Commit to work for at least 03 monthsAttractive Salary
Open Career Path
60 days of full salary and social insurance coverage from the first day of work
Enjoy the high monthly service charge
Uniforms and meal provided throughout shift
Professional, safe, youthful, and supportive environment
Participate in training courses for international 5-star hotel standards
Opportunities to travel abroad and accumulate experience in the field
Periodic health check-ups, social insurance, and 24/7 accident insurance
Luxurious birthday parties with beautiful gifts
Team building activities and TakeCare culture
Manages day-to-day front office operations to ensure quality, and standards, and meet customer expectations.
Develops goals and plans to prioritize and accomplish the work.
Handles complaints, disputes, and conflicts to resolve issues.
Manages staffing levels to meet guest service, operational, and financial objectives.
Communicate with employees to align them with business objectives and recognize performance.
Understands the department's financial impact on the overall property.
2. Supporting Management of the Front Desk Team:
Utilizes interpersonal skills to lead, influence, and encourage the team.
Builds trust, respect, and cooperation among team members.
Serves as a role model and supervises all front office areas in the managers' absence.
3. Ensuring Exceptional Customer Service:
Provides exceptional customer service to drive satisfaction and retention.
Responds to and handle guest problems and complaints.
Empower employees to deliver excellent customer service.
Gathers customer feedback and focuses on continuous improvement.
4. Managing Projects and Policies:
Implements customer recognition/service programs and ensures adherence.
Trains staff and monitors adherence to credit policies and procedures.
Supervises daily front desk operations and ensures policy compliance.
5. Supporting Human Resource Activities:
Assists in employee development, coaching, and mentoring.
Addresses employee feedback and concerns.
Participates in the hiring and training of new employees.
Supports employee discipline procedures.At least 2 years of experience is required
Can start as soon as possible
Able to work full-time
Good communication skills in both Vietnamese and English
Commit to work for at least 03 monthsAttractive Salary
Open Career Path
60 days of full salary and social insurance coverage from the first day of work
Enjoy the high monthly service charge
Uniforms and meal provided throughout shift
Professional, safe, youthful, and supportive environment
Participate in training courses for international 5-star hotel standards
Opportunities to travel abroad and accumulate experience in the field
Periodic health check-ups, social insurance, and 24/7 accident insurance
Luxurious birthday parties with beautiful gifts
Team building activities and TakeCare culture
Khu vực
![Công Ty Cổ Phần Dịch Vụ Quản Lý Tài Sản Và Đầu Tư Asahi Japan Công Ty Cổ Phần Dịch Vụ Quản Lý Tài Sản Và Đầu Tư Asahi Japan](https://1900.com.vn/storage/uploads/companies/logo/85/screenshot-2023-11-06-184226-1699270977.png)
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
T.18 Tòa nhà Center Building, 1 Nguyễn Huy Tưởng, Thanh Xuân, Hà Nội
Công ty Cổ phần Dịch vụ Quản lý tài sản & Đầu tư ASAHI JAPAN được thành lập dựa trên cơ sở hợp tác vững mạnh giữa Tập đoàn Xây dựng, Đầu tư và Quản lý bất động sản uy tín Nhật Bản – TOYO GROUP và Đất Xanh Miền Bắc – đơn vị phân phối & cho thuê bất động sản được lựa chọn hàng đầu Việt Nam.Với mong muốn cung cấp giải pháp bất động sản toàn diện và có dịch vụ tốt nhất Việt Nam, ASAHI JAPAN đã và đang tạo nên một chuỗi dịch vụ bất động sản khép kín: Đầu tư – Phân phối – Khai thác – Vận hành, gồm 3 lĩnh vực:
+ Quản lý Tài sản (dưới thương hiệu ASAHI JAPAN )
+ Phân phối tiếp thị dự án bất động sản (dưới thương hiệu ASAHI LAND )
+ Dịch vụ lữ hành, quản lý lưu trú và khai thác cho thuê (dưới thương hiệu ASAHI LUXSTAY ).
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Asahi Japan
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