Mô tả công việc
- Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
- Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
- Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events.
- Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well-maintained.
- Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
- Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.
- Guest complaints and concerns: Report any guest complaints or concerns to management immediately.
- Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
- Staff training: Train new and existing staff on front desk procedures and policies.
- Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.
- End-of-shift reports: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
- Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies.
- Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
- Ensure that all Guests are checked in & out according to the Framework given.
Quyền lợi được hưởng
- 13th-month salary
- Annual leave: 12 days
- Competitive salary and bonus packages based on work results
- Opportunity to build a capable and inspired workforce for new hospitality
- Participating in social insurance, health insurance, and unemployment insurance according to state regulations
- Evaluation based purely on capacity and rapid growth opportunities
Yêu cầu công việc
- 2 years of experience as a Guest Service Agent is required
- Effective communication in both Vietnamese & English, 3rd language is a plus.
- Team management, planning, and reporting skills
- Experienced in leading and managing teams of 8-10 people
- Good communication and guest handling skills
- Hardworking, honest, careful, enthusiastic, and a good team supporter
- Good negotiation and persuasion skills; adept at handling complaints
- Proficient in computer skills
Yêu cầu hồ sơ
Công ty Vietswan. Ngành nghề kinh doanh: Chăn nuôi gia cầm, gia súc. Sản xuất thức ăn gia súc, gia cầm và thuỷ sản. Sản xuất thuốc, hoá dược và dược liệu Bán buôn nông, lâm sản nguyên liệu trừ gỗ, tre, nứa và động vật sống Bán buôn thực phẩm,... VIETSWAN đang từng bước chiếm lĩnh thị trường một cách ngoạn mục, trở thành một trong những nhà cung cấp thực phẩm nông nghiệp có giá cả tốt nhất và uy tín hàng đầu tại Việt Nam, đóng góp vào chuỗi cung ứng thực phẩm an toàn cho cộng đồng. VIETSWAN đã từng bước vươn mình trở thành thương hiệu cung cấp sản phẩm gia cầm sạch, an toàn hàng đầu tại Việt Nam, thông qua 4 giá trị cốt lõi: SỨC KHOẺ - TRÍ TUỆ - BẢN LĨNH – NGHĨA TÌNH
Review Chăn Nuôi Gia Cầm Vietswan
Rât hay nợ lương công nhân, không đóng tiền bảo hiểm vẫn bị trừ, lương thấp công việc áp lực, đồ ăn công ty đóng tiền ăn mà nấu rất không ngon. (fb)