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Sales Executive
WIN WIN log
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
06/01/2025
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hà Nội
Mô tả công việc
The Sales Staff is responsible for maintaining and developing market share with existing customers, serving as the primary point of communication with customers, and working closely with other departments to provide exceptional customer service and meet business objectives.
Duties and responsibilities
► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Set appointments with potential customers through various communication channels.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Handle customer inquiries and complaints, consult with superiors if needed.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.
• Monitor the operation team's response to shipment and booking updates and remind the team,
if necessary, with final responsibility belonging to the operation side.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
• Monitor buying rates for RFQs in collaboration with the procurement and operation teams.
► Operation:
• Send booking confirmations, shipment status updates, and track reports to customers.
• Handle and resolve customer complaints.
• Obtain and evaluate relevant information to handle product and service inquiries.
• Verify customers and manage their accounts.
• Keep records of customer interactions and transactions.
► Customer satisfaction:
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.
Duties and responsibilities
► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Set appointments with potential customers through various communication channels.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Handle customer inquiries and complaints, consult with superiors if needed.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.
• Monitor the operation team's response to shipment and booking updates and remind the team,
if necessary, with final responsibility belonging to the operation side.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
• Monitor buying rates for RFQs in collaboration with the procurement and operation teams.
► Operation:
• Send booking confirmations, shipment status updates, and track reports to customers.
• Handle and resolve customer complaints.
• Obtain and evaluate relevant information to handle product and service inquiries.
• Verify customers and manage their accounts.
• Keep records of customer interactions and transactions.
► Customer satisfaction:
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.
Yêu cầu công việc
► Education and experience:
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics
industry processes and practices.
• Experience in using systems for bookings, documentation, shipping document insurance, and
intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics
industry processes and practices.
• Experience in using systems for bookings, documentation, shipping document insurance, and
intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi được hưởng
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Khu vực
WIN WIN log
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Số 2 Đường D9, Khu dân cư Chánh Nghĩa, Phường Chánh Nghĩa, Thành phố Thủ Dầu Một, Tỉnh Bình Dương, Việt Nam
Công Ty Cổ Phần Giao Nhận WinWin được thành lập tại thành phố Thủ Dầu Một, tỉnh Bình Dương, gần Sài Gòn và thành phố Hồ Chí Minh nhất Việt Nam. Tỉnh Bình Dương là tỉnh có số vốn FDI nhiều nhất từ 43 quốc gia và vùng lãnh thổ tại 48 khu công nghiệp.
Win Win Logistics JSC thuộc WinWin Holdings. Với những yêu cầu của khách hàng là công ty thành viên WinWin Audit và WinWin Bookkeeping, Chủ tịch HĐQT chúng tôi đã quyết định thành lập Win Win Logistics JSC vào năm 2017 để đáp ứng nhu cầu của gần 500 khách hàng tại Bình Dương, Hồ Chí Minh và Hà Nội tại Việt Nam .
Chính sách bảo hiểm
- Được tham gia BHXH, BHYT, BHTN theo quy định của nhà nước.
Các hoạt động ngoại khóa
- Được nghỉ mát hàng năm,
Lịch sử thành lập
- WinWin Log được thành lập năm 2017, hoạt động trong lĩnh vực khai thuê thủ tục Hải quan, vận tải nội địa, vận tải quốc tế bằng đường tàu biển và đường hàng không, dịch vụ kho bãi. Công ty có trụ sở chính đặt tại Bình Dương, một thủ phủ công nghiệp của Miền Nam Việt Nam.
Mission
Tầm nhìn: Top 10 doanh nghiệp Logistics lớn nhất Việt Nam
Sứ mệnh: Nâng cao năng lực cạnh tranh cho doanh nghiệp bằng giải pháp Logistics tổng thể và linh hoạt
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