Việc làm LUX DECOR SÀI GÒN
Cập nhật 24/09/2024 14:35
Tìm thấy 2 việc làm đang tuyển dụng
Assistant Regent Club Manager - Trợ Lý Quản Lý Regent Club
LUX DECOR SÀI GÒN
30 việc làm
2 lượt xem
Tweet
Facebook
Copy Link
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
N/A
Ngày đăng tuyển:
24/09/2024
Hạn nộp hồ sơ:
29/10/2024
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Phú Quốc - Kiên Giang
Mô tả công việc
- Personalize interactions within service protocol and frequently verify that guests are experiencing the seamless journey at the resort from arrival to departure, and in between.
- Personally welcome and introduce self to all arriving guests to ensure they are provided with seamless check-in experience.
- Ensure that all Regent Club guests (based on their booking reservations and VIP status) receive established level of proactive service. Check pre-arrival communication on daily basis to identify any missed opportunities.
- Ensure that all Regent Club associates are aware of current promotions, policies and other important information in the resort as well as in Phu Quoc island.
- Implement consistent guest recognition programmes, maintain a relevant guest history database and utilize them in day-to-day operation to seek opportunities to curate decadent moments.
- Ensure that all arrival rooms are assigned in advance allowing sufficient time for Housekeeping team to prepare. Monitor arrival, departure, in-house room status and keep extensive communication with Housekeeping team to coordinate together the guest’s flawless room experience to all Regent Club guests.
- Make sure that guest phone calls and emails are handled in a prompt and professional manner following “three rings” and 12/24 hours standards respectively.
- Be on top of all issues, accidents/incidents, complaints related to guest experiences as well as resort’s products and facilities. Have the extensive knowledge to solve issues on the spot and take immediate service recovery actions if necessary. Report the issues through the internal communication platforms when appropriate, and follow up on guest issues as part of the service recovery process and review steps taken afterwards.
- Effectively communicate guest feedback across all departments to avoid recurrence of any shortfalls and allowing other colleagues to impress guests by providing truly personalized service. Ensure that all feedbacks and important guest notes are filed in the system and logbook that are accessible to related deprtments in the resort.
- Proactively investigate all low scores and social media reviews given by guests in regards to their stay, especially services in Regent Club in order to rectify the root causes and prevent it from re-occuring.
- Ensure all guests are met at departure in order to gain their feedback on the stay and to take immediate recovery actions if required.
- You are fully conversant with the Crisis Respond Team emergency procedures as per IHG Crisis manual and upon advice from relevant authorities that include but are not limited to: medical, fire and safety emergencies, bomb threat, evacuation procedures, First Aid and CPR, loss prevention, power outage and system downtime.
- Work closely with Regent Club kitchen team to ensure high quality of food and availability of menu items and special requests of the guests that are not listed in the menu are provided at all times.
- Ensure the daily operation of Regent Club runs smoothly, team members are aware of their roles and responsibilities assigned and that the provided service lives up to brand standards.
- Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
- Maximise associate productivity through the utilization of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the guest satisfaction measument.
- Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
- Manage Regent Club expenses within approved budget and make sure to avoid any unnecessary spendings. Work with Front Office Manager to ensure that Regent Club expenses are aligned with the budget at the same time not compromising guest experience.
- You are in control of the daily/monthly inventory of Regent Club assets and dry goods. Make sure that the team conducts daily inventory and keeps proper records.
Quyền lợi được hưởng
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- At least 14 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance: 2 million per 3 service months
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
- 24/7 accident insurance
- Language Allowance
- Other benefits
Yêu cầu công việc
- Education: Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field preferred
- Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand and the Company
- Problem-solving and organizational abilities
- Proficient in the use of Microsoft Office
- Good writing skills
- Language: Good in English
- Proficient in administrative tasks
- Meticulous and attentive
Yêu cầu hồ sơ
- Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
- Hotline: 0919 290 709 (P&C Department)
Khu vực
LUX DECOR SÀI GÒN
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
Số 5-7 Hoàng Việt, Phường 4, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam.
Được thành lập vào năm 2006, Lux Decor là một trong những Công ty hàng đầu Việt Nam nhập khẩu, sản xuất và phân phối các loại mành rèm cao cấp mang thương hiệu Modero, Ecoshade, Vava và Depo, Celesta.
Với đội ngũ nhân viên giàu tâm huyết, nhiều kinh nghiệm cùng phương châm:“Hướng đến những sản phẩm chất lượng cao, kiểu dáng hiện đại và sáng tạo không ngừng”, Công ty đã từng bước khẳng định được uy tín, thương hiệu với vị trí là nhà sản xuất, phân phối mành rèm hàng đầu Việt Nam.
Ban lãnh đạo Công ty coi con người là yếu tố quyết định trong quá trình xây dựng và phát triển. Do đó Công ty luôn chú trọng xây dựng môi trường làm việc chuyên nghiệp, hiện đại, phát huy tối đa quyền được làm việc, cống hiến, phát triển, kết hợp hài hoà giữa lợi ích của doanh nghiệp với lợi ích của người lao động.
Những nghề phổ biến tại LUX DECOR SÀI GÒN
Bạn làm việc tại LUX DECOR SÀI GÒN? Chia sẻ kinh nghiệm của bạn
LUX DECOR SÀI GÒN
Click để đánh giá