Nova Hotels & Resorts World

 Handle guest check-in including the processing of their reservations and rooming at the unit level.

 Handle all guest requests during their stay. Act in a pleasant, courteous and cheerful way.

 Handle all front desk cashiering duties. Must be prepared to work shifts.

 Organise and implement guest programs/plans that anticipate and meet guest needs and interest.

 Handle conduct of site inspections as required.

 Act as a link between departments on operations and sales processes.

 Support sales and marketing by providing relevant information including customer feedback and sales leads.

 Manage individual portfolio assigned to maximize guest satisfaction.

 Contribute to increase customer satisfaction level and the ratio of compliments against complaints.

 Contribute to receive guest feedback forms to meet 20% of all departures.

International and professional working environment

• Social insurance, unemployment insurance, health insurance

• Attractive salary and annual bonus

• College graduate & above, preferably with major in Hospitality or related professional area.

• Ability to work independently, teamwork spirit, self-motivation & enthusiastic

• Good customer service skills, outgoing & friendly

• Well-groomed & paying attention to details, good work ethics

HR Office - Tòa nhà Fraser Suites Hanoi, 51 Xuân Diệu, Quảng An, Tây Hồ, Hà Nội