SMOLLAN (VIỆT NAM)

Strategic Decision

• Set the direction and methods for sales and customer experience.
• Establish the direction for the Experience Team and monitor KPIs.

People Management

• Assess and coach store staff on D2C sales skills and core experience delivery.
• Manage the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews.

Operation Management

• Manage daily meal shifts and break allocations for Experience Team members.
• Monitor operational status of the team to manage issues and report results related to:

Customer Experience Guidance

Product Sales

Payment Process Handling

Environment Setup (In Store)

Delivery Operation

O2O Customer Engagement

O2O Calendar Management

On/Off-line Return & Replacement

Customer Consultation

Online Event Support

Tech Support & Consultation

Customer Service Management

• Monitor NPS KPI & VOC to ensure customer service is delivered at the highest level.

Sales Management

• Monitor and supervise all Sales KPIs to achieve assigned targets.

• Bachelor’s degree in Marketing / Business Administration or equivalent.
• At least 3–4 years of experience in sales and customer experience (Customer Service Management for well-known companies in Retail/Fashion/Cosmetics/Hospitality).
• Strong leadership and collaborative mindset; creative, resourceful, and strategic thinking.
• Independent, self-motivated, with excellent interpersonal and communication skills.
• Strong analytical skills and high adaptability in a fast-moving environment.
• Excellent English communication skills; Korean language proficiency is an advantage.

• Fixed salary: 100% KPI achieved – from 27 million VND
• Additional bonus based on KPI performance
• Total income not dependent on sales revenue

• Opportunity to work with global brand campaigns.
• Competitive salary and performance bonus.
• Fast-paced, creative environment with growth opportunities in digital merchandising.
• Probation duration: 2 months; upon signing a formal contract, employees receive social insurance and unemployment insurance.
• 12 annual leave days/year (including 2 annual leave days during probation), team building activities, workshops, and training programs.
• Dynamic, professional, and development-oriented working environment.

Work Location (Updated according to the new Administrative Directory – wards/districts have been updated for easier reference)

• Ha Noi: Showroom West Lake – 272 Vo Chi Cong Street, Phu Thuong, Tay Ho, Tay Ho Ward (Tay Ho District)