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Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)
Abipha
21 việc làm
8 lượt xem
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
26/11/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Đà Nẵng
Mô tả công việc
Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Review client claims and non-compliance issues;
Conduct data analysis to identify areas for improvement;
Identify and implement best practice appropriate and applicable to improving overall quality;
Develop, recommend and monitor corrective & preventive actions;
Evaluate and audit team quality including both internal and external reports;
Check and validate findings, implement appropriate corrective actions;
Maintain standards and performance quality for all services provided.
Responsibility
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Review client claims and non-compliance issues;
Conduct data analysis to identify areas for improvement;
Identify and implement best practice appropriate and applicable to improving overall quality;
Develop, recommend and monitor corrective & preventive actions;
Evaluate and audit team quality including both internal and external reports;
Check and validate findings, implement appropriate corrective actions;
Maintain standards and performance quality for all services provided.
Yêu cầu công việc
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Strong communication skills (verbal and written);
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Willing to handle multi-projects;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Works independently with minimal supervision;
Assist in training as needed;
Team player and has excellent interpersonal skills;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Having experience in the BPO industry (Content Moderation) is a plus.
Strong communication skills (verbal and written);
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Willing to handle multi-projects;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Works independently with minimal supervision;
Assist in training as needed;
Team player and has excellent interpersonal skills;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Having experience in the BPO industry (Content Moderation) is a plus.
Quyền lợi được hưởng
1. Salary and Benefits
Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
Free drinks (coffee, tea, etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
Free drinks (coffee, tea, etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Khu vực
Abipha
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Căn 01, Tầng 33, Tòa C2, Dự án D’Capitale, Số 119 Đường Trần Duy Hưng, P. Trung Hòa, Q. Cầu Giấy, TP. Hà Nội, Việt Nam.
ABIPHA GROUP bao gồm 03 Công ty thành viên (ABIPHA, ISOPHARCO VÀ GINIC) được thành lập với phương châm nhằm cung cấp những sản phẩm có chất lượng cao, dịch vụ tốt nhất, mang tâm đức phục vụ chăm sóc sức khỏe cho cộng đồng. Để chất lượng sản phẩm được ghi nhận, ABIPHA GROUP đã không ngừng học hỏi, tập trung đào tạo kỹ năng chuyên môn của từng bộ phận, tích cực cải tiến quy trình nghiên cứu & phát triển sản xuất, chuyển giao công nghệ, kiểm soát và nâng cao chất lượng sản phẩm.
ABIPHA GROUP đã trở thành một hệ thống phát triển mạnh mẽ trong việc nghiên cứu, sản xuất, phân phối các sản phẩm chất lượng cao, đa dạng về chủng loại, đáp ứng tốt nhất nhu cầu của đông đảo khách hàng trên khắp cả nước, theo xu hướng vươn ra Quốc tế.
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