- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Liaises with the Kitchen and Beverage Department on daily operations and quality control.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
- Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
Complete the daily responsibilities that are set for each individual shift
- Review order dockets ensuring accurate and timely prepare the food and beverage requirements accordingly
- Anticipate for any unexpected guest need and react promptly Communicate effectively to know the daily task assign
- Maintain back up supplies stock for the daily operations and to anticipated busy demands
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Attends training sessions and meetings as and when required. Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
Quyền lợi được hưởng
Candidates will be provided with job details during interview.
Yêu cầu công việc
- Minimum 2 years of F&B service experience in 5 star international hotels/resorts, and/or in freestanding restaurants
- Knowledge of food safety regulations and practices, such as HACCP
- Preferably a Diploma holder in Hospitality Business Management or any related course
Tầng 3, AEON Mall Tân Phú, Số 30 Bờ Bao Tân Thắng, P. Sơn Kỳ, Q. Tân Phú, TP.HCM.
Được thành lập năm 1978, Trung tâm Timezone Family Entertainment Centre (FEC) lần đầu tiên được mở ra tại Perth, Western Australia. Không giống những phòng game truyền thống hiện nay, Timezone là cơ sở vui chơi giải trí điện tử gia đình đầu tiên. Hướng đến đối tượng gia đình và là nơi giải trí hiện đại.
Tiếp nối thành công ở Australia, tập đoàn Timezone FEC trở thành tập đoàn quốc tế vào năm 1995. Ngày nay, Timezone đã ghi được dấu ấn tại hơn 200 địa điểm, hoạt động ở các nước Australia, Ấn độ, Indonesia, New Zealand, Philippines, Singapore và Việt Nam.