Esoftflow

Mô tả Công việc
Responsibilities
Represen EY Airline to recieve booking from customers.
Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
Coordination with Space Control & Sales for booking orientation & handle reservation
Working with agents to ensure shipments are checked in warehouse in "ready for carriage" condition.
Compliance with Principle' Manual & circulars to ensure cargo bookings are in line with regulation, policies.
AWB stock control.
Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working at: Chamvit Tower | 117 Tran Duy Hung, Cau Giay, Ha Noi.
Represen EY Airline to recieve booking from customers.
Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
Coordination with Space Control & Sales for booking orientation & handle reservation
Working with agents to ensure shipments are checked in warehouse in "ready for carriage" condition.
Compliance with Principle' Manual & circulars to ensure cargo bookings are in line with regulation, policies.
AWB stock control.
Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working at: Chamvit Tower | 117 Tran Duy Hung, Cau Giay, Ha Noi.Yêu Cầu Công Việc
Qualifications
Fresher/newly-graduate or 1 year of experience in Aviation/GSA/Air Forwarder.
Bachelor's degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic, Logistics, Supply Chain.
Prefer candidates who have knowledge about Aircraft type/ULD, Air Cargo Basic.
Good in English.
Good in Microsoft Office Suite (Word, Excel, Outlook).
Be willing to work overtime and follow the airline's work schedule.
Strong communication and interpersonal skills.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.
Positive attitude and a willingness to learn
Benefits
Competitive salary and benefits package
Opportunity to extend labor contract base on the business situation
Opportunity to work in a fast-paced and dynamic environment
Opportunity for professional growth and developmentLaptop
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