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Gear Inc
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Real-Time Analyst (Fresher Welcomed)
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
08/03/2024
Hạn nộp hồ sơ:
07/04/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hai Bà Trưng, Hà Nội
- Đà Nẵng, Vietnam
Các Phúc Lợi Dành Cho Bạn
Competitive Package (Annual Bonus, Profit Sharing)
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space
Mô Tả Công Việc
Gear Inc is seeking 02 Real-Time Analysts for our Moderation team. Our Real-Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:
- Monitor real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
- Coordinate and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
- Analyse trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
- Participate in Help Desk internal and external communications to relay how issues are impacting the center's performance;
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
- Ensure that service level targets as well as other programs/client targets through schedule adherence and compliance.
- Monitor real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
- Coordinate and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
- Analyse trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
- Participate in Help Desk internal and external communications to relay how issues are impacting the center's performance;
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
- Ensure that service level targets as well as other programs/client targets through schedule adherence and compliance.
Yêu Cầu Công Việc
- University Degree, ideally in a relevant degree such as data analyst or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication;
- Demonstrated ability to create and analyze quality reports;
- Advanced knowledge in real time management analysis with strong decision making skills;
- Content Moderation familiarity is a plus;
- Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
- Intermediate knowledge in performing root cause analysis;
- Highly proficient in using MS Excel;
- Impeccable attention to detail;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
BENEFIT
1. Salary and Benefits
- Attractive salary and benefits container (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
- International, fun and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment.
- Training and career development opportunities.
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication;
- Demonstrated ability to create and analyze quality reports;
- Advanced knowledge in real time management analysis with strong decision making skills;
- Content Moderation familiarity is a plus;
- Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
- Intermediate knowledge in performing root cause analysis;
- Highly proficient in using MS Excel;
- Impeccable attention to detail;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
BENEFIT
1. Salary and Benefits
- Attractive salary and benefits container (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
- International, fun and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment.
- Training and career development opportunities.
Khu vực
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Tầng 17, tòa nhà Prime Centre, số 53 Quang Trung, Phường Nguyễn Du, Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam
Được thành lập vào năm 2006, Gear Inc. khởi nguồn là một nhóm nhỏ với mục đích giúp mọi người xây dựng các ứng dụng di động và máy tính để bàn. Là một công ty phần mềm toàn cầu, Gear Inc. sở hữu 3 bộ phận riêng biệt: Alley Labs (Phát triển trò chơi cho thiết bị di động), Pure Moderation (Kiểm duyệt thương hiệu cho hình ảnh & video, social listening và hỗ trợ khách hàng), Testing Hero (Kiểm thử phần mềm thủ công và tự động với các chứng chỉ toàn cầu). Gear Inc. sở hữu văn phòng chính tại Hà Nội, Việt Nam, cùng các văn phòng ở Đà Nẵng và ở nhiều quốc gia khác như San Francisco, Hoa Kỳ, Cebu, Philippines, Kolkata, Ấn Độ, Bangkok, Thái Lan và Bali, Indonesia,…
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Thành lập năm 2006
Mission
Mục đích giúp mọi người xây dựng các ứng dụng di động và máy tính để bàn.
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