Gear Inc Việt Nam ★ 3.1

Gear Inc is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team of at least 20 members.

Your main responsibilities are:

• Supervise team members and be able to arrange or cover members working shifts if necessary;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
• Meet personal/teams targets;
• Keep records of issues/problem for further investigation;
• Follow communication procedures, guidelines, and policies;
• Work with managers about clients' feedback.

Job Requirement:

• Good command in English;
• At least 6 months of experience in leading, managing and coaching a team of at least 15 members. Welcome candidates with leadership experience in school, college, university.
• Familiar with data analysis;
• Able to join immediately; 
• Self-learning ability and can-do attitude;
• Good interpersonal skills
• Proficient skills with office applications
• Willing to work on roasting shifts, weekends and public holidays.

Benefits:

1.  Salary and Benefits

• Attractive salary and bonus;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Fantastic internal events;
• Paid leave (12 days/year).

2. Working Environment

• We work 40 hours per week;
• International, fun and professional working environment;
• Modern hardware provided by the company (laptop, monitor, etc.);
• Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities.

Working time:

5 days per week amounting to 40 hours, arranged by the company.

The detailed working hour for each shift is as follows:

• Shift 1: 7:00 a.m - 3:00 p.m;
• Shift 2: 3:00 p.m - 11:00 p.m;
• Shift 3: 11:00 p.m - 7:00 a.m or 12:00 a.m - 8:00 a.m;

Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)

• Working Location: Hai Ba Trung, Ha Noi.