Gear Inc Việt Nam ★ 3.1

ABOUT US

Gear Inc. is a BPO Service Provider with offices around Southeast Asia and expanding globally.

We hire exceptionally creative and talented people from all over the globe who bring experience and international standards to the table, and that's just the start!

Commitment to our people is our real strength and the key to our success.

Company size: 6,000+ employees

-----------------------------------------------

JOB INFORMATION

Job title: Moderation Team Lead

Working Location: Thanh Khe, Danang

JOB DESCRIPTION

Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Lead (Full-time).

Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensure all performance metrics, and escalate abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly.

• Mentor, coach, and guide team members to succeed.
• Lead team growth through effective coaching and teamwork.
• Act as the Subject Matter Expert (People, Performance, Process).
• Handle client inquiries with timely, suitable solutions.
• Ensure SLA & KPI compliance across all operations.
• Set and monitor team/individual targets.
• Identify performance issues and implement CAPA plans.
• Monitor team attendance and policy adherence.
• Provide regular reports on performance and team status.

JOB REQUIREMENTS

• Good English communication;
• Strong communication skills (both written and verbal);
• Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other platforms;
• Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
• Candidates may potentially be exposed to harmful content.

BENEFITS

1. Salary and Benefits

• Attractive salary and benefits with annual performance review and bonus;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Paid leave (12 days/year).

2. Working Environment

• We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign ex-pats;
• Modern hardware, Free drinks (coffee, tea, etc.);
• Training and career development opportunities.