Mô tả công việc
- Frequently personally verifies that guests in his/her operation are receiving the best possible service available.
- Identify difficult guests, long-stay guests, VIP guests, and anticipate guests’ expectation to provide them with a memorable stay.
- Schedules him/herself to be on the front during peak operation hours, checking on standards of services, cleanliness, greeting and assist in the check in of guests and escorts VIP guests to their room.
- Responsible that employees project professionalism and are well trained and provide friendly and efficient service.
- Operate and supervise the daily Department’s operation in-line with hotel management expectations.
- Employment and training of new employees.
- Handling and resolving of customer complaints with appropriate follow-up and record keeping to optimize training programs.
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
- Fully understands the market needs of in-house guest and the local clientele, assisting in the development of product lines and services accordingly.
- Oversee Spa departments operation.
- Ensuring proper recording and execution of training for his/her employees
Yêu cầu công việc
- Minimum 6 months - 1 years’ experience in 4 or 5 star hotel environment of which at least 2 year supervisory or up.
- Fluency in English and Vietnamese, a third language would be a plus.
- Diploma or Degree in hospitality.
- Have a “guest centric” work approach
- Proficiency in Microsoft Word, Excel, and property management systems
Quyền lợi được hưởng
- Competitive Salary
- A dynamic and friendly working environment
- Training courses for Department Heads
- Social insurance, health insurance, and unemployment insurance according to regulations
- Premium health care program for employee
- Annual Leave
- Appraisal program twice a year
- Team building
- Other internal activities
CÔNG TY TNHH HOÀN CẦU LONG AN là doanh nghiệp chuyên về các lĩnh vực sân golf và trồng rừng, cây ăn trái tại tỉnh Long An, Việt Nam. Với quy mô hoạt động ổn định, công ty đóng vai trò quan trọng trong phát triển ngành du lịch và nông nghiệp tại khu vực. Bên cạnh kinh doanh sân golf, công ty còn mở rộng sang lĩnh vực trồng rừng và canh tác cây ăn trái, tận dụng lợi thế về tài nguyên đất đai tại Long An.