ITECHWX ★ 3.5

We are looking for fluent Korean/Japanese/Chinese- speaking Technical Support Engineers to join our team supporting Microsoft Azure A&I Core customers. This role is ideal for individuals passionate about technology, problem- solving, and providing excellent customer service.

Communicate with customers to understand technical issues.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends readiness training and non- technical training to ensure that they become proficient in support topics.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Ensure customers stay informed as to the status/solution of their issue.

Must Haves:

Open to Freshers & Non- Tech backgrounds – must meet one of the following language criteria:
Fluent in Japanese (equivalent to JLPT N2 or above), with the ability to read English documents and basic English communication skills.
Fluent in Korean (equivalent to TOPIK 4 or above), with the ability to read English documents and basic English communication skills.
Working time: 7am- 4pm or 9am- 6pm (depend on team)
Fluent in Chinese (equivalent to HSK 5 or above), with the ability to read English documents and basic English communication skills.
Priority given to candidates with customer service experience or a strong customer- oriented mindset.

Nice to Haves:

Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.

Salary ranges (Gross):
From 27.000.000 VND for Japanese and Korean language
From 21.000.000 VND for Chinese language
An employee who works at night (10PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
90% contribution of the gross salary to social insurance
Full working equipment will be provided Annual Health Checkup
Training will be offered
Salary at 100% during the probationary period
Activities: Birthday party, Employee engagement activities.

Cập nhật gần nhất lúc: 2025-06-25 16:05:02