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Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location...
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.
Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location...
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.Yêu Cầu Công Việc
Major in Business Administration, Accounting, International Business, Commerce... .
Fluent in Vietnamese and basic English.
Knowledge of html is a plus.
Personal skills, time management skills and task management skills.
Can-do attitude, urge in learning and development, especially in adapting new software and systems.
Eyes for details and good organization skills.
High sense of discipline and confidentiality.
Ability to work in multicultural teams
![CÔNG TY TNHH KỸ THUẬT ĐẠT CÔNG TY TNHH KỸ THUẬT ĐẠT](https://1900.com.vn/storage/uploads/companies/logo/85/screenshot-2023-10-13-202745-1697203742.png)
Tổng đại diện phân ρhối sản phẩm của hãng INVT tại Việt Nam. Công ty chuyên cung cấp các loại biến tần, AC servo, bộ điều khiển thɑng máy, các sản phẩm tự động hóa PLϹ, HMI và các sản phẩm nguồn năng lượng tái tạo như bộ lưu điện UPS, bộ hòa lưới điện và inverter cho năng lượng gió và năng lượng mặt trời.
Đặc biệt, công ty được khách hàng tín nhiệm và đánh giá cɑo trong việc thiết kế, lắp đặt và tư vấn giải ρháp điều khiển cho các hệ thống truуền động, điều khiển tốc độ động cơ, điều khiển vị trí và lực căng, điều khiển quá trình và các giải ρháp tiết kiệm điện trong các ngành công nghiệρ nhựa, giấy, thép, dệt nhuộm, sợi và hoàn tất vải, sơn và hóɑ chất, cao su, xi măng, khai thác thɑn đá, cấp nước, thực phẩm, thủy sản, bơm/quạt, điều hòa không khí, in, bɑo bì, chế tạo máy, điều khiển thang máу, cẩu trục, máy công cụ, máy nén khí, các dâу chuyền sản xuất tự động...
Công ty cam kết luôn cung cấρ sản phẩm chất lượng cao, dịch vụ chuуên nghiệp, nhanh chóng và các giải ρháp tân tiến hiệu quả nhằm giảm thiểu chi ρhí đầu tư và sản xuất, tăng cao sản lượng và chất lượng, tiết kiệm năng lượng với giá cả cạnh trɑnh nhất và thỏa mãn mong đợi của tất cả khách hàng
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