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Senior Officer, IT Operations (40001120)
Hồng Anh Computer
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
19/12/2024
Hạn nộp hồ sơ:
13/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
5 - 6 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Key Accountabilities (1)
Main Work
Risk Management And Compliance
Maintain a Stable Operation System
Operation Director
Key Relationships - Direct Reports
Officers and employees
Key Relationships - Internal Stakeholders
Departments in IT and business
Key Relationships - External Stakeholders
Service Provider Partner
Success Profile - Qualification and Experiences
Qualifications
The Senior Engineer, IT Operation is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Key Accountabilities (1)
Main Work
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Understand the monitoring indicators of IT infrastructure/applications/services and hands-on to resolve any abnormalities.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Apply changes on Production environment, including On Prem and Cloud.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
Risk Management And Compliance
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
Maintain a Stable Operation System
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
Operation Director
Key Relationships - Direct Reports
Officers and employees
Key Relationships - Internal Stakeholders
Departments in IT and business
Key Relationships - External Stakeholders
Service Provider Partner
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
- Have worked in the IT field for at least 5 years.
- At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
- English, according to TCB's regulations in each period.
- International Certificate of System.
Khu vực
Hồng Anh Computer
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Tầng 2 Tòa Five Star Garden, Số 2 Kim Giang, Phường Kim Giang, Quận Thanh Xuân
Công ty TNHH Máy tính Hồng Anh là đơn vị hàng đầu chuyên phân phối Linh kiện và phụ kiện Máy tính-Camera- Thiết bị mạng- Giải pháp công nghệ- Dịch vụ hoàn tất đơn hàng Fulfillment- Dropship, … cho thị trường trong và ngoài nước.
Đến nay, hệ thống phân phối và khách hàng của Hồng Anh được phát triển khắp các tỉnh thành trên cả nước với Các chi nhánh chính tại Hà Nội, TP. Hồ Chí Minh, TP. Đà Nẵng.
Không dừng lại thị trường trong nước, thương hiệu Hồng Anh đang khẳng định tên tuổi trên đấu trường Quốc tế: Nhật Bản, Hàn Quốc, Mỹ, Campuchia, Canada, Trung Quốc, ….
Bên cạnh đó, Công ty TNHH Máy tính Hồng Anh còn đang vận hành Hệ thống chuỗi game cyber với thương hiệu Mavis Gaming và Bếp Mavis chuyên cung cấp dịch vụ ăn uống.
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