Hồng Anh Computer

Responsibilities:

• Responsibility 1: Manage and improve existing external channels

- Ensure the well-running of existing external channels at all stores, including dealing with emergency operation situations and detecting, informing, and supporting the Product team in managing trader transactions (high-value transactions with low product profit rate).

- Standardize and improve operations (including creating and updating appropriate SOPs), and optimize store resources.

- Track and measure store staff’s productivity; evaluate and improve staff’s productivity.

- Connect, build, and maintain healthy network between HO, store staffs, and partner’s personal in-charge (KAM).

- Increase customer satisfaction, maintain loyal customers, and attract new customers through high-quality services (including helpful and fast CS activities), and attractive marketing activities.

- Support stores in administration activities, including expenses/ invoice reconciliation and posting, and other admin tasks.

• Responsibility 2: Approach new external channels (including expanding existing channels to all stores)

- Conduct R&D activities to identify and propose new business opportunities and new partners to balance benefits and reduce the risk of counting too much on some specific channels.

- Prepare and review contracts and related documents for the current and approach new channels.

- Manage and balance channel benefits to ensure sustainable growth.

Qualifications:

• Bachelor’s Degree
• Major: E-commerce, Business Administration, Supply Chain and Logistics, Marketing or equivalent
• Professional Certificate (If any)
• Essential Skills and Experience:

- Sales-oriented, data-driven;

- Growth and service mindset;

- Logical thinking, critical thinking, and problem-solving;

- Knowledge of e-commerce and business.

- Proactive and highly motivated team player.

- Responsibility and accountability;

- Organizational and time-management skills.

- Good communication skills.

- Proficient in Microsoft Excel, and Google Sheets.

- Analytics skills, and BI tools (Power BI and Tableau).

• Other special requirements:

- Good English communication (reading and writing);

- Ready to travel (domestic stores);

- Ready to work overtime.

Benefits:

- Competitive salary package with annual salary review, performance bonus, profit share (13++)

- Full Health insurance, social and unemployment insurance as defined by Law

- Lunch allowance 50,000 VND/day

- Foreign language allowance (English, Korean)

- 12 days of leave/year

- Bonus on holidays according to the company's policy

- Working time: Mon-Fri, 8.00 am - 5.00 pm

- Dynamic environment, many challenges, and development opportunities.