Phúc lợi
- Chế độ bảo hiểm
- Phụ cấp
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
Duties and Responsibilities:
Establish and maintain good relationship with customer by:
- Receive and respond to customer complaints, aiming to resolve the issue at the earliest
- Analyze complaints to understand the root cause and identify trends or recurring problems
- Communicate with other departments to resolve complaints, ensuring a consistent and fair approach
Yêu Cầu Công Việc
Job Requirements:
- At least 01-year experience related in: Customer Service, Call Center.
- Excellent & clear communication skill.
- Proven experience as a Complaints Manager or similar customer service role
- Strong problem-solving abilities
- Ability to work well under pressure and handle difficult situations
- Working experience in the medical industry is an advantage.
- English communication skill.
- Flexible with work schedules/shifts and work arrangements.
- Customer Service mindset.
- Can work in shift.
Địa điểm làm việc
Thông tin khác
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
VNFT Group started operating from 2013 and has agents at all ports over the world like Shanghai, Shenzhen, Ningbo, Tokyo, Kobe, Jebel Ali, Nhava Sheva, Rotterdam, Antwerp, Long Beach, New York, Houston, Sydney … Currently, we are member of these organizations WCA, FNC, VLA, HLA, JCTRANS, GLA, ALN which assist our company has agents cover all continentals of globe. We are having offices in Ho Chi Minh city, Hai Phong, Ha Noi, Singapore, Long Beach, New York, Vancouver, and we have our own bond to expedite services in and out USA and Canada, specially DDU, DDP and LDP term.
Owning a dynamic and creative team with rich experiences in international cargo forwarding business, we are confident in providing a perfect service of forwarding and logistics, able to meet all demand of customers in cargo transportation from Vietnam to almost international airports and seaports and vice versus.
For years, we have been getting our customers been confident and worriless when their cargo got delivered on time and safely. We are providing cargo forwarding services by sea, air, domestics transportation as well as in transit cargo in/out Cambodia, Laos, China, and Russia.