Crowne Plaza Phu Quoc

As Revenue Manager, you will be responsible for the efficient running of the department in line with IHG Revenue. Strategies and brand standards, whilst meeting employee, guest and owner expectations.

1. People

• Manage day-to-day reservation & revenue activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Educate and train reservations team that is responsible for developing new reservations and implementing revenue strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.

2. Financial

• Using the tools provided (ie IBP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
• Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
• Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls
• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.

• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
• Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.

4. Responsible Business

• Identify operational problems that reduce the effectiveness of revenue activities and overall hotel sales performance and work with appropriate department on solutions.
• Perform other duties as assigned. May also serve as manager on duty.

5. Accountability

• This is the top Reservation/Revenue job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative reservation and revenue members.

• 2 day - off per week/Hưởng 2 ngày nghỉ/tuần.
• At least 12 Annual Leave per year/Ít nhất 12 ngày phép/năm.

2. ALLOWANCE - TRỢ CẤP

• Service charge/Thưởng phí phục vụ hàng tháng.
• Relocation allowance/Trợ cấp chi phí di chuyển nhận việc.
• Home leave allowance/Trợ cấp thăm nhà.
• Rest & Relaxation allowance (depends on job band)/Trợ cấp nghỉ dưỡng (tùy cấp bậc).

3. INSURANCE - BẢO HIỂM

• 24/7 Insurance provided by the Resort from start date/Được Khu nghỉ dưỡng mua bảo hiểm tai nạn 24/7 từ ngày đầu nhận việc.
• CompulsoryInsurance by Law/Được đóng các loại bảo hiểm bắt buộc theo quy định nhà nước.

4. OTHER BENEFITS - CÁC PHÚC LỢI KHÁC

• Accommodation at Staffhouse, meal, bus to work (free)/Được cung cấp phòng ở tại Nhà nhân viên, bữa ăn, xe đưa đón đi làm (miễn phí).
• Birthday voucher and celebration/Được tổ chức sinh nhật và phiếu quà tặng.
• Discount on resort service, IHG employee rate/Được hưởng giảm giá sử dụng dịch vụ tại resort, đặt phòng giá nhân viên IHG.

What we need from you?

• Bachelor’s degree/higher education qualification/equivalent in business/hotel administration or related field.
• Two to four years of experience in a hospitality or hotel reservations setting with direct supervisory experience over a FO/Reservations team, or an equivalent combination of education and work experience.

• Anh/chị vui lòng liên hệ vào giờ hành chính từ 8:00 đến 17:30 vào thứ Hai - thứ Sáu.
• Số điện thoại: 02973 683 999 (Ext: 5806) - 0911 815 105 (Phòng Nhân sự).