Mercure Hai Phong Hotel

- Ensure daily operations are completed as per procedures for each shipment.
- Issue the shipping document, debit note and credit note and provide it to Customer/ Overseas agent timely
- Communicate with customers & related parties to ensure all shipments are expedited timely & properly in compliance with customer's requirements, handling instructions, provided SOP
- Ensure all operations steps are done timely & properly as customer's request as issueing draft HAWB, amending HAWB, providing booking confirmation, etc.
- Ensure all shipments are updated in CW1
- Setup timely delivery process in order to meet customers' requirement
- Keep relationship with the key customer, airlines and other co-loaders.
- Establish good working relationships with Customs and other related government agencies
- Understand KPI target & ensure to be in compliance
- Reporting immediately for any irregularities/ problem and follow-up problem solving to line manager