• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

• Ensures compliance with all restaurant policies, standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as necessary.

• Opens and closes restaurant shifts.

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Meets and greets guests.

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Assists servers and hosts on the floor during meal periods and high demand times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Restaurant Manager.

- 02 months of probation with full salary and social insurance;

- Eligible to receive 100% service charge from the second month of working.

- Attractive remuneration package and 13th month salary;

- Up-sale policy with attractive compensation.

- Local and International training course;

- Uniform and duty meal provided by hotel;

- Annual vacation, annual health check and other benefits according to hotel's policies;

- Associate special discount for hotel rooms and F&B services at International Marriott properties.

- Must be able to fluently speak, read, write and understand language(s) used in the workplace.

- Hospitality background and service mind

- Excellent in verbal & written communication skills

- Familiar with Microsoft Office: Word, Excel, PowerPoint

- Good training skills, eg. English training

- Good organization skills

- Work well under high pressure

- Must be able to read and write to facilitate the communication process.

- CÁCH 1: Nộp trực tiếp trên trang tuyển dụng hoteljob.vn

- CÁCH 2: Gửi hồ sơ trực tiếp tại Cổng An ninh khách sạn - đường Trần Phú (26-28 Trần Phú, Lộc Thọ, Nha Trang);

- CÁCH 3: Gọi điện thoại trực tiếp đến số (0258) 388 0000 (Máy lẻ 4401) để được trao đổi cụ thể hơn về công việc.