Cobi Group ★ 1.0

Company Description

• Cobi Tower is Vietnam’s best complex business building, boasting a total floor area of 46,973 m², as twin towers with 2 basement levels and 17 and 20 above ground.
• Cobi Tower will provide complete integration of business and leisure by not only connecting office and commercial spaces, but also proposing a variety of cultural activities.

OVERVIEW OF THE JOB

• Overall supervise daily activities at Information Desks and Main Lobbies of Cobi Tower I and Tower II (Cobi Towers).
• Handle all matters relating to services provided by Customer Service Staff.
• Customer Service Supervisor will be responsible to the Operation Manager and will provide “in-charge” responsibility during the absence of Operation Supervisor to overall supervise daily operations of Cobi Towers and maintain the control of buildings’ activities to ensure that tenants, customers, service providers, suppliers and contractors comply with policies, regulations as well as agreements with Cobi Towers.

KEY AREAS OF RESPONSIBILITY

• Supervise all activities at Cobi Towers’ Information desks and maintain the excellence of services delivered to tenants and customers
• Record and attend to all tenants’ requests, suggestions and complaints promptly and efficiently. Response to concerns of all tenants/ customers in a friendly and professional manner.
• Supervise and manage performances of Customer Service Staff to ensure staff response in a professional, competent and friendly manner to the needs of tenants, customers and visitors.
• Supervise and manage performances of outsourced service providers including Security, Cleaning, Parking, Pest Control, Landscaping, Garbage removal, etc. to ensure smooth operations of the Towers.
• Maintain order and cleanliness in the lobbies and main entrance areas of Cobi Towers.
• Perform daily patrol of the Towers’ lobbies, ground floors’ common areas such as corridors, restrooms, pantries to check and ensure good cleanliness as well as Safety and Security of the ground floor areas.
• Maintain and enforce operational standards relating to cleaning, security, parking, fire safety and prevention as well as other requirements in Cobi Towers’ rules & regulations.
• Conduct regular check basic knowledge about the Towers of service providers’ staff to ensure that all Cleaning, Security staff are knowledgeable of basic information and be able to answer and assist customer, visitor when being asked.
• Review Customer Service logbook, visitor logbook, etc. on a daily basis and update Operation Manager/ Property Manager any matters that may affect to the satisfaction of tenants, customers and visitors.
• Prepare and submit Customer Service reports relating to tenants’ activities including all requests, complaints, complement, operation, events, visitors, etc.
• Inspect vacant premises to ensure they are always in good and tenantable conditions.
• Maintain good relationship with all tenants, customers of Cobi Towers.
• Attend the meetings and inspections of the government officers including fire police, local police, environment police, etc. as required by Operation Manager/ Property Manager.
• Assist Operation Manager/ Property Manager in organizing and arranging for the emergency drills and plans such as fire drill, infectious diseases, etc.
• Assist Operation Manager/ Property Manager to modify/ adjust the standard, procedures, guidance for all departments under operation department and ensure the procedures are up to date.
• Negotiate with all service providers/contractors in renewal of term contracts as assigned.
• Call for quotations and purchase spare parts, equipment, stationery, etc.as required by Operation Manager/ Property Manager.
• Handle & deal with tenants, service providers, suppliers, contractors on operational matters relating to department’s activities as assigned.
• Execute other tasks as assigned by Operation Manager/ Property Manager.

JOB QUALIFICATION REQUIREMENT

• Education Level Required: Diploma Degree or above.
• Professional designations: Operation/ Property Executive in Operation Management/ Property Management Department of Office Buildings/ Shopping Malls (from or above 3 years of experiences).
• Work Experience Required:
• Demonstrate good verbal and written English skills.
• Have a teamwork spirit and strong work ethics.
• Possess an ability to work in a fast-paced, dynamic team environment.
• Be willing to learn new functions, procedures and recognize opportunities to improve.
• Ability to prioritize, planning skills, well-organized, multitasking.
• Presentation skills, Complaint handling skills.
• Ability to analyze situations, evaluate alternatives and come up with workable solutions.
• Be creative, enthusiastic, responsible and have “can-do” attitude.