Mô tả công việc
Attractive remuneration package with 18 days off
Smart people, interesting project & swiss quality
Travel opportunities to Switzerland
The Job
As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:
- Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
- Install and configure computers, operating systems, and applications
- Replace parts as required
- Support the roll-out of new IT devices and applications, ensure the protection of computer facilities
- Direct unresolved issues to the next level of support personnel
- Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
- You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
Your Skills and Experience
- At least 3 years experience in IT services
- Good communication skills and advanced level of spoken and written English.
- Have an IT certificate or other equivalent diploma
- Basic User & Group Active Directory and cloud
- Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
- Good -solvingical and evaluative skills;
- Self-study on new technology and willing to improve on technical skills;"
- An ability to adapt to different demands
- A high working discipline
- Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
- Advocate of the clien-oriented mindset.
Nice to have:
- Experience working for a foreign company
- Certifications on Amazon AWS / Azure
- Experience as a database administrator (DBA)
Why You'll Love Working Here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months' salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
Yêu cầu công việc
Quyền lợi được hưởng
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months' salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
Công ty Cổ phần Công nghệ Phúc Bình được thành lập năm 2010. Sau 11 năm hình thành và phát triển, Phúc Bình đang dần khẳng định được giá trị thương hiệu trong lòng khách hàng. Quy mô nhân sự hiện tại là khoảng 160 người. Phúc Bình có 1 trụ sờ chính tại Hà Nội và 2 chi nhánh tại TP Đà Nẵng và TP Hồ Chí Minh. Phúc Bình là nhà cung cấp và thi công hệ thống điện nhẹ như hệ thống camera giám sát, hệ thống wifi, hệ thống lan, thoại, tổng đài, hệ thống bãi đậu xe thông minh, cổng từ kim loại, chuông cửa có hình, các sản phẩm báo động, báo cháy kiểm soát ra vào, bãi đậu xe thông minh và rất nhiều sản phẩm bổ trợ khác