GAMUDA LAND ★ 4.0

Team Leadership & Management - Guide and monitor daily operation of the department in the following work:
- Lead, train, and supervise the credit administration team to ensure timely and accurate handling of customer payments and financing matters;
- Allocate tasks and monitor staff performance, providing guidance, coaching, counseling, motivation, and training as needed;
- Develop and implement standard operating procedures (SOPs) to enhance team efficiency and service quality;
- Evaluate and streamline internal processes, documentation, policies, and procedures for continuous improvement and compliance with statutory requirements;
- Ensure department achieves deadlines and meets budget targets in terms of cost, time, and quality;
- Supervise the coordination with banks for mortgage disbursements and ensure timely resolution of financing issues;
- Perform all necessary entries in Wiz system;
Collaborate closely with Sales, Sales Support, Accounting and Project handover teams to ensure smooth after-sales operations;
Ensure timely, empathetic, and solution-oriented responses to customer enquiries and complaints, in coordination with relevant departments;
Establish clear communication channels with partner banks and financial institutions to streamline financing support for customers. Close and prepare month-end reports;
Evaluate and streamline customer service processes to enhance satisfaction;
Maintain the company's reputation and corporate image through quality service delivery;
Review and approve periodic reports on collection status, bank disbursement progress, and customer financing metrics;
Analyze credit trends and propose strategic improvements to enhance post-sale financial processes and customer experience;
Contribute insights to management on payment patterns and financial risks impacting project cash flow;
Cooperate with other department for the common goal of the company;
Evaluation of staff job performance and appraisal;
To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company;
Any other duties that will be assigned from time to time by the Management.Qualifications
· Preferably Degree in Administration, Management or Law or equivalent.
Competencies Required
· At least 5-7 years of experience in Credit administration or customer financial operations, with 2+ years in a managerial role.
Skills & Abilities
· ​​Good Vietnamese & English.
· Strong leadership, negotiation, communication, and interpersonal skills, particularly in cross-functional and customer-facing contexts.
· Deep understanding of the real estate sales process and mortgage financing.
· Excellent interpersonal and stakeholder management abilities.
· Proficient in Microsoft Office tools.