Mô tả công việc
- Key Responsibilities:
- Guest Service: Greet guests warmly, assist with seating, and present menus in a friendly and professional manner.
- Order Taking: Learn to accurately take food and beverage orders, ensuring clarity and attention to detail in communication with guests.
- Food & Beverage Service: Assist in serving food and drinks to guests promptly, ensuring correct orders and presentation.
- Upselling: Learn techniques for upselling menu items, special offers, and resort signature dishes, enhancing the guest experience and resort revenue.
- Guest Interaction: Engage with guests throughout their meal, ensuring their satisfaction and addressing any concerns or special requests.
- Team Collaboration: Work closely with kitchen staff, bartenders, and other team members to ensure timely and efficient service.
- Cleanliness and Organization: Maintain a clean, organized, and safe dining area, including setting up and clearing tables, sanitizing surfaces, and ensuring dining areas are ready for new guests.
- Knowledge of Menu: Learn and develop a thorough understanding of the resort’s menu, daily specials, wine list, and available beverages to answer guest questions and make recommendations.
- Handling Payments: Learn how to accurately process guest payments, handle cash, and operate the point-of-sale (POS) system.
- Problem Resolution: Observe how to manage guest complaints or concerns in a professional and courteous manner, escalating issues to supervisors as needed.
- Training: Participate in training sessions to develop skills in food and beverage service, customer service, safety protocols, and the resort’s service standards.
- Health & Safety: Adhere to food safety and hygiene standards, ensuring that all health and safety guidelines are followed during service.
Quyền lợi được hưởng
- Free staff accommodation and 3 meals.
- Monthly allowance
- Activity: Birthday Party, Year End Party…
- Details will be discussed at the interview
Yêu cầu công việc
- Education:High school diploma or equivalent. No formal prior experience required, though any customer service or food service background is a plus.
- Experience: No prior experience is required; however, any customer service or hospitality experience is a plus.
- Duration: 3 - 6 months.
- Skills:
- Excellent communication skills, with a friendly and outgoing demeanor.
- Strong attention to detail and ability to multitask in a busy environment.
- Ability to work well in a team and collaborate with colleagues across departments.
- Basic math skills for handling payments and calculating bills.
- Willingness to learn and take direction from experienced staff.
- Positive attitude and strong desire to provide outstanding guest service.
Yêu cầu hồ sơ
Công ty Cổ phần Lestar Group hoạt động trong nhiều lĩnh vực khác nhau như Dược phẩm, FMCG, Thực phẩm, BĐS, Khách sạn....Với tiêu chí đem những gì tốt nhất đến với khách hàng. Lestar group đang trên đà ngày càng phát triển cả về quy mô lẫn chất lượng sản phẩm.
Review Lestar Group
Công ty làm việc thiếu chuyên nghiệp. Công ty làm việc không hề có quy trình hay quy định cụ thể nào cả, cực kì lan man và lộn xộn. Mỗi lần dự án có lỗi hay vấn đề gì là hay đổ lỗi cho nhân viên.
Nhân viên chưa kịp bàn giao, chưa kịp chính thức nghỉ thì nhân sự đã xóa mail công ty của nhân viên rồi, tới lúc cần thông tin, thì lại dội ngược lại đổ lỗi cho nhân viên.
Công ty làm việc không có quy trình, thiếu chuyên nghiệp. Từ các việc nhỏ như tổ chức các sự kiện nhỏ trong công ty, đến các quy trình thanh toán, quyết toán cho nhân viên, thanh toán với các công ty khác thì đều làm rất sơ sài