Mô tả công việc
POSITION SUMMARY
- Welcoming customers upon arrival and bidding farewell upon departure.
- Acting as the point of reference for guests who need assistance or information.
- Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
RESPONSIBILITIES
- Meet and greet hotel guests warmly and courteously.
- Update traffic sheets / Transportation report accurately.
- Handle complaints promptly and follow up thoroughly on action taken.
- Abide by established work schedules.
- Promote in house service and facilities.
- Answer all guests’ queries regarding meeting room rates, fax, copy machine, computer technology and all equipment efficiently and politely.
- Update airline schedules and guides the guest whenever requested.
- Co-ordinate the reservations of meeting room.
- Ensure cleanliness of work area and clean your work area prior to departing.
- Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings.
- Assist guests with all inquiries, both hotel and non-hotel related.
- Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
- Maintain detailed knowledge of the activities of the day and alert to any potential problems.
- Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards.
- Consult Log Book for information/request left by outgoing shift.
- Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.
- Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
- Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.
- Record incoming registered mail, telegram, parcel, telex in appropriate file.
- Frequently check email, message of expected guests against the system/computer and expected arrivals.
Quyền lợi được hưởng
- Competitive Benefit
- Salary: Negotiate
Yêu cầu công việc
ABILITIES / KEY COMPETENCIES / SKILLS
- Good communication and writing skills.
- Proficient in the use of Microsoft Office.
- Problem solving and organizational abilities.
- Fluent in English.
EDUCATION / CERTIFICATES / EXPERIENCE
- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
- 01-year experiences in Concierge or related disciplin, or an equivalent combination of education and experience.
Yêu cầu hồ sơ
Công ty CP Nhà Hòa Bình (HBH) được thành lập với mục tiêu phát triển thế mạnh Kinh doanh địa ốc, sau lĩnh vực Xây dựng của Công ty CP Xây dựng & Kinh doanh Địa ốc Hòa Bình (HBC); đồng thời góp phần mang lại những sản phẩm bất động sản thực sự đáp ứng nhu cầu thực về nhà ở.
Với niềm tin nơi khách hàng và đối tác, công ty CP Nhà Hòa Bình sẽ không ngừng nỗ lực cho những thành công nối tiếp trong tương lai, như đúng phương châm và định hướng của Công ty “Dịch vụ UY TÍN - Sản phẩm CHẤT LƯỢNG - GIÁ HỢP LÝ”.