To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
To ensure all room reservations are guaranteed during peak periods and festive seasons.
Follow up group booking by: Cutoff date, deposit, room list, payment on time.
To maximize revenue and occupancy by up selling and suggestive selling.
To exercise flexibility in offering room rates during low period.
To ensure prepayment is received for travel agents / groups prior to its arrival.
Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
Assist to maximize overall revenue of the hotel.
Quyền lợi được hưởng
Local and international training courses
05 working days | 02 days-off per week
Staff duty meal & uniform are provided by Hotel
Competitive salary and service charges
Free motorbike parking
Annual health check
Associate special discount for hotel rooms and F&B services at International Accor properties
Yêu cầu công việc
At least 01 year of experience in same position.
Bachelor Degree in Tourism & Hospitality; Commerce, Economics or Marketing.
Must be conversant with the Front Office computer system OPERA
Good knowledges and understanding of the market.
Excellent customer service and organizational skills.
Excellent communication skill both verbal and written in English and Vietnamese.