1. Manage Pre Due Team's (60%): - Supervise the team's activities to ensure team/ staffs meet Pre-due target - Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time. - Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up. - Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement. - Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria - Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC's finished their work (usually 3 days each due and at least 2 Sat/month) 2. Training & Support (30%): - Calling fewer portfolio -50 % vs TCs depend on volume. Supporting for TC absent suddenly to ensure team's daily activities - Participate and contribute to team meetings, training and quality workshops. 3. Others (10%): - Perform excellent administrative tasks: data entry, timesheet, team's equipment management, document arrangement, and maintaining a clean and enjoyable working environment - Others task which are assigned by Pre-due Team Leader1. Qualification: - College, University graduated is preferable. Probably in Economics, Finance or Banking 2. Work Experience: - Experience as Team Leader Collection, Call Center, Customer Service is preferable 3. Knowledge: - SVFC's products and due date - Performance management - Driven target achievement & Target and scheme proposal - Predue workflow & Predue's systems - Retail banking and consumer finance - Efficiency process improvement - Customers' repayment behavior - Vietnameses - English_ Intermediate 4. Skills - Team management skill (Relationship building; )Agility and adaptability; Employee motivation; ...) - Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented - Reporting, data analysis - System knowledge - Orented customer mindset - Carefulness, perseverance, motivation and self motivation - Problem solving, conflict management - Pressure management - Coaching, training, mentoring, interview skillThưởng Attractive KPI Bonus (monthly or yearly) and 13th month salary Chăm sóc sức khoẻ Premium personal healthcare insurance for all employees and spouse and/or children Nghỉ phép có lương 14 - 20 days annual leave, 3 days of sick leave with pay