Mô tả công việc
JOB SUMMARY
The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet
internal and external quality standards before shipping out, handle customer complaint and work closely
with all cross-functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional
analysis, or other means. In addition, communicate with customers when necessary to ensure
verification of corrective & preventive actions.
Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive
containment actions, root cause analysis, corrective & preventive actions as well as continuous
improvement
Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use
Test team members are well trained with needed skills to perform required functions.
Work closely with cross-functional teams to meet delivery schedules and production goals, while
actively maintaining the expected level of quality.
Maintain and continuously improve TTI quality management systems
Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional
analysis, or other means. In addition, communicate with customers when necessary to ensure
verification of corrective & preventive actions.
Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive
containment actions, root cause analysis, corrective & preventive actions as well as continuous
improvement
Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use
Test team members are well trained with needed skills to perform required functions.
Work closely with cross-functional teams to meet delivery schedules and production goals, while
actively maintaining the expected level of quality.
Maintain and continuously improve TTI quality management systems
Yêu cầu công việc
College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering
field.
Minimum 4 years of working experience in Quality field and related to customer complaint handling.
Familiarity with metal, plastic, electrical or electronic products is an advantage.
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, PPAP,
APQP, MSA, SPC, DOE, 8D etc. Six Sigma Green Belt certification will be an advantage.
Able to work independently and pro-actively.
Strong skills in problem analysis and solving. Good customer technical service preferred.
Good communication and interpersonal skills.
Team player with positive approach.
Good English reading, writing and speaking skills. PC skills required (MS Office, Outlook etc.)
Quyền lợi được hưởng
Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Tăng lương
Nghỉ phép năm
Công Ty Goden Farm thành lập từ năm 2000, chuyên sản xuất các mặt hàng như siro, sinh tố, mứt trái cây, xốt mì ý, mì ý, topping,... nhằm đem đến cho người tiêu dùng những thực phẩm quốc tế, sản xuất từ rau quả Việt Nam với công nghệ hiện đại từ Mỹ. Với tiêu chí " Bổ dưỡng - An toàn - Tiện lợi", các sản phẩm của Golden Farm đã nhanh chóng được nhiều khách hàng ưa chuộng và có mặt tại các siêu thị, nhà hàng, khách sạn toàn quốc.
Công ty Golden Farm được chứng nhận tiêu chuẩn ISO 22000:2018 (VSATTP Quốc tế), với công nghệ sản xuất hiện đại nhằm mang đến cho người tiêu dùng những sản phẩm tốt nhất từ rau quả sạch, bảo vệ sức khỏe và góp phần đơn giản hóa cuộc sống cho mọi gia đình.
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