Gear Inc Việt Nam ★ 3.1

COMPANY INTRODUCTION
Gear Inc. is a global software and outsourcing specialist with the main focus on Game Development, Quality Assurance, and Image & Content Moderation. This Silicon Valley owned company has a main base in Hanoi, Vietnam, and offices in the US, Philippines, India, and Indonesia. With outsourcing on a constant rise, and SouthEast Asia holding all the major accolades, Vietnam has been hailed as one of the strongest concentrations of quality and cost-effective software development. Gear Inc proudly tops this list with a global portfolio of clients in its subsections:
Pure Moderation - Brand Moderation for Image, Video, Social Listening, and Customer support.
Alley Labs - Game Developments for Mobile, Web, and Desktop.
Testing Hero - Quality Assurance for software development with global certification, both manual and automation.
Company size: +500 employees
For more information, please visit our:
Websites: www.gearinc.com/ and www.puremoderation.com/
Facebook fan page: www.facebook.com/GearIncTeam/
Hanoi Office:
Address: No. 125D, Minh Khai Street, Hai Ba Trung district, Hanoi, Vietnam
Phone: + [Protected Info]
Danang Office:
Address: No. 52, Nguyen Van Linh Street, Hai Chau District, Danang, Vietnam
Phone: +[Protected Info]
Gear Inc. - Where Work Is Play!
Customer Support Agent (Full-time)
Tính chất công việc: Toàn thời gian - Chuyên môn: Khác; Bán hàng (Sales) - Địa điểm: Hà Nội - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
We're seeking some Customer Support Agents (Full-time) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Identify and assess customer's needs to achieve satisfaction;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problems for further investigation from functional teams;
Follow communication procedures, guidelines, and policies;
Work with managers on customer feedback.
REQUIREMENTS
Requirements
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Good computer skills (familiar with MS Office & Google applications);
Familiar with smartphone/ mobile device/mobile applications;
Excellent interpersonal skills;
Attention to detail and desire to learn;
High sense of responsibility and enthusiasm;
Ability to work independently and in a team;
Flexible, adaptable to new changes;
Freshmen are preferable.
BENEFITS
Benefits
1. Salary and Benefits
Salary range: 9,500,000 - 10,000,000 VND/month;
Warm lead bonus (prospective client requesting for a call or quotation) and 5% of the contract revenue for 6 months for every closed project;
Attractive bonus and benefits (Lunch Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
Laptop/computer and other equipment is provided.
Internal English class fully sponsored by the company with a native teacher during working time;
Training and career development opportunities;
Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games;
Free in-house classes: Yoga, K-pop Dance, Choreography Dance,...
Working time
- Operating hours: Monday through Sunday.
- Work in a maximum of 40 hours per week (5 shift/week)
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/9/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW