Gear Inc Việt Nam ★ 3.1

Gear Inc is seeking 01 Operations Manager in Hanoi for our Moderation team (Team size: 500+ staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Main responsibilities:
- Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process;
- Daily communication with the client to align expectations;
- Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department;
- Maintaining the internal moderation calendar for the relevant programs;
- Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard;
- Ensuring that the external moderation deadlines are met, and requisite material provided;
- Maintaining and evaluating assessment procedures including internal and external moderation;
- Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

Job Requirement:
- Have a decent level of English (no English certificate is required but English level should be equivalent to IELTS 7.0);
- 1 - 2 years of working experience as an operations manager or equivalent role in a BPO (Business -Process Outsourcing) company. Team size: 80 - 100;
- Used to work in a BPO (Business Process Outsourcing) company is preferable;
- Have experience working with content management methods and tools;
- Experience with Google sheets/documents, have good ability to understand/ process data;
- Analytically-minded and detail-oriented;
- Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently;
- Are self-starters and have a high degree of personal responsibility;
- Demonstrate a positive, can-do, proactive attitude;
- Enjoy working and contributing as part of a team.
Benefits:
- Salary: Negotiable
- Attractive benefits, international, fun and professional working environment
- An open and honest culture where people are valued, treated fairly and trusted and empowered
- Chance to work closely with both experienced Vietnamese and foreign experts
- Continuous and professional training to fully develop your potential
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- 13th salary and additional bonus every year
- Lunch allowance and free drinks (coffee, tea, etc)
- Health Insurance package
- Social Insurance under Vietnam law
- Annual health check, annual flu vaccination
- Paid leave (12 days/year), sick leave and personal leave
- Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
- In-house classes: Yoga and BJJ

Competitive Package (Annual Bonus, Profit Sharing)
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space

Ngày Đăng Tuyển
14/09/2023
Cấp Bậc
Trưởng phòng
Ngành Nghề
Dịch vụ khách hàng, Cấp quản lý điều hành, Internet/Online Media
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
BPO Management, Customer Service Management, Operation Management, Moderating, Customer Support
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh