Nielsen VIỆT NAM ★ 4.0

Job Description

Receives, analyzes, inputs and sets up the required information, instructions, training and/or system settings for the GDA functional teams and the other BUs stakeholders to perform their work in the backoffice/field/factory.

• Cooperating with both the Questionnaire creation teams (GDDC, Special Projects) as well as Data Acquisition (DA) for developing and creating a well functioning and organized survey
• Creates/Maintains Work Orders/JOs which contain the (internal/external) client requirements, and ensures the specifications are correctly captured
• Review the timelines Questionnaire/Feasibility template with DA, CS, GDDC, DCI and other stakeholders and coordinate with the field teams for RRES type of surveys
• Questionnaire/Feasibility template review.
• Survey/Study link creation (authoring), including QCT alert setup
• Testing the link to check completeness before sending out to stakeholders for further testing
• Support in testing and validation activities to confirm the requirements are successfully met
• Ensure SLA’s & Quality parameters (PDRs and QEs) are aligned with the global standards
• Coordination with Business teams till survey is live in field
• Create, Prepare and Upload Preloading, Planning and Survey Access files based on the provided information (During testing and for live surveys)
• Create and maintain internal tracking files
• Ensure that there are no Pre Delivery Rework or Quality Escape
• Ensure that the defined SLAs and timeline commitments are met
• Define and modify SOPs as per requirements on time to time basis
• Create Field Briefing Material for each new study for the field teams
• Follow up with the Tech team on issues within the DCT and NIV module/application.
  
  

Qualifications

• Higher University education (Engineering, Business, IT/Computer science, Operations Management)
• Upper Intermediate English level (written and oral)
• Proactive, dynamic and organized, able to work independently, efficiently and effectively
• Detail oriented and excellent concentration ability
• Sense of urgency and activities prioritization
• Strong networking skills - ability to work in a cross-functional environment with several interacting teams and also remotely
• Basic Programming knowledge: (e.g. SQL, Java script, macros; any other language)
• Basic understanding of using mobile application, communication between backend and frontend, able to validate or test data etc (nice to have applicable for internal candidates only)
• Having basic testing knowledge to validate survey end to end
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion