FPT Software ★ 3.8

Position: General Project Manager (GPM)

Number of Vacancies: 02

Work Location: FPT Software HCM, High-Tech Park, District 9, Thu Duc City

Job Description:

We are looking for a General Project Manager (GPM) to join our project with a technology partner. This is an application management system, including both ERP and Non-ERP systems, operating under a managed service model. The selected candidates will be responsible for:

• Establishing an operational transition plan, including step-by-step transitions, staffing, handovers, and detailed processes.
• Managing task definitions, inspections, and quality control between systems when multiple operational systems are involved in improvement requests.
• Taking a key role in urgent actions for system operations and responding promptly to system failures.
• Managing operational personnel, handling personnel changes, and ensuring smooth handovers to maintain a stable operational environment.
• Developing project plans, monitoring, and controlling project schedules to meet key milestones.
• Managing project assets (deliverables, knowledge transfer content, etc.) throughout the project and handing them over to relevant stakeholders.
• Monitoring and controlling project quality and KPIs while continuously performing quality improvement activities.
• Preparing, allocating, and reserving project resources.
• Designing project networks and infrastructure, implementing security measures in compliance with ISMS certification, ITGC audits, and operational security policies.
• Identifying and managing project issues and risks.
• Requesting workspace allocation and equipment for project members.
• Managing the entire operational system, making key decisions through collaboration with stakeholders.
• Handling operational issues and coordinating with relevant stakeholders from customers, partners, and operational teams to resolve incidents.
• Planning and organizing meetings, providing weekly/monthly reports to customers.
• Updating evaluation reports and change implementation statuses to clients.
• Receiving requests from customers, relaying them to the project team, and serving as the primary contact point for collecting and delivering required information and documents.

Requirements:

• Experience in IT project management, particularly in managing system operations under a managed service model.
• Strong leadership, problem-solving, and crisis management skills.
• Familiarity with information security standards such as ISMS and ITGC is an advantage.
• Excellent communication, negotiation, and international client engagement skills.
• Proficient in English communication.
• Candidates with Korean language skills and experience working with Korean clients are highly preferred.