The job holder responsible for:
- Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- Ensure compliance and minimizes risks when processing transactions, providing products and services to customers.
- Carrying out transactions and providing services:
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures.
- Update TCB's product informaiton, regulations, procedures, Marketing program, Sales Campaign and guidelines to provide services to retail customers in the fastest and best way
- Receive and resolve customer requests and complaints in accordance with Techcombank's regulations.
- Receive customers' opinions on products, processes, services, policies... to have recommendations for related departments for improving product, process and policy
- Consulting: Identify opportunities for upselling, cross-selling, consulting and providing personal financial products and services suitable to customer needs
- Receive and understand customer information to advise and provide products and services suitable to customer needs or introduce to positions according to regulations to bring the best experience to customers. Client.
- Identify opportunities for upselling and cross-selling during the transaction process and encourage customers to use other products.
- Exploit, consult, and provide personal financial products and services suitable to customer needs according to the assigned customer list in each period.
- Ensuring correct and complete advice on personal financial products and services and in accordance with customer needs
- Develop customers through sales channels according to the bank's orientation from time to time
- Effective management: Manage plans and business results
- Develop and implement individual business plans to achieve assigned business targets.
Report And Checking
- Check transactions/documents arising during the day
- Reconcile transactions and cash amounts, ensure the balance in the cash fund reaches zero after the end of trading hours
- Check the documents that have accounted for the previous day's transactions.
- Prepare daily reports after trading hours end
- Be a member of the ATM fundraising team at the branch/transaction office/neighborhood.
- Perform other tasks as assigned by the Supervisor/Instructor Team Leader.
Human Resources: Developing people & building a corporate culture
Self Development
- Fully participate in TCB's training programs
- Always have the spirit of self-learning in work and life
- Proactively build personal development plans.
- Always have an open attitude to share information with others and be willing to accept change.
- Take ownership and responsibility in work, aiming for outstanding results.
- Build a culture of cohesion and encourage colleagues to achieve success.
- Be fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's 5 core values and behavioral standards, demonstrating Techcomer's DNA.
Success Profile - Qualification and Experiences
- Graduated bachelor preferably in majors: economics - finance - banking.
- At least 03 years of experience in the banking sector
- Proficient in office skill
- English ability: Not Apply
Công ty TNHH TM XD Diệu Long được thành lập từ năm 2000, đã kinh doanh tại Việt Nam hơn 18 năm, Công ty luôn đặt chữ tín, chất lượng, bền vững lên hàng đầu, luôn phục vụ khách hàng một cách chuyên nghiệp, an toàn, ân cần. Cùng với sự uy tín về chất lượng cao cũng như hình tượng của Công ty Diệu Long, giao công trình cho Diệu Long, chính là sự bảo đảm hoàn công đúng tiến độ, đúng chất lượng.
Cùng với đội ngũ thiết kế và xây dựng chuyên nghiệp , tự hào không chuyển nhượng thầu, sử dụng kinh nghiệm kỹ thuật xây dựng phong phú và giám sát công trình chính xác, yêu cầu chất lượng công trình và tiến độ nghiêm khắc, mười mấy năm qua đã nhanh chóng tích lũy được nhiều thành công, phân bố rộng rãi khắp miền Nam Việt Nam. Nhiều lần hoàn thành các công trình của các nhà tư Việt Nam, Đài Loan chuyên nghiệp như những công ty danh tiếng và đã lên sàn như: Công ty TNHH Ô tô San Yang Việt Nam, Harvest Industrial Co., Ltd, Công ty TNHH GCM Packing Việt Nam đã trở thành khuôn mẫu trong ngành xây dựng Việt Nam.