Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World’s Best Work Place?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and deliver excellence in a digital world, AS ONE!
Your Tasks
- Act as Tele Sales customers’ main contact for DHL, responding to and satisfying their sales and post-sales requirements.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Provide customer-oriented service at all times relating to specific sales issues.
- Liaise closely with Sales Channels and other departments within DHL to ensure that a full, cost-effective service is maintained, and that the area's target is achieved.
- Ensure cooperation with other sales team members and throughout the sales force.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base to achieve the required personal sales results.
- Manage the revenue growth through Upselling and Cross selling tactics to exceed this budget through calls
- Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of DHL’s account holders.
- Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
- Adhere to regional standards on profit margins and discount guidelines.
- Open new accounts and ensure they trade profitably.
- Ensure all customer agreements are cost-sensitive to ensure a suggested minimum pricing tariff is set and adhered. Any deviation from this tariff requires management agreement and justification.
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing the department's weekly productivity.
- The incumbent has no direct reports and authority over the country line and functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
- 2-3 years of relevant experience in express/air frieght/logistic sales
- Telephone skills, Communication skills
- English: Fluent (written and spoken)
- Educational Qualifications: Diploma (or equivalent)
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
- Employee hobby clubs, sports championships.
We look forward to receiving your application!
Globalk là tập đoàn đến từ Singapore, công ty chuyên về tuyển dụng trung gian cho các vị trí nhân viên bán hàng và nhân viên marketing khu vực Đông Nam Á. Với hàng thập kỷ xây dựng và phát triển, công ty Globalk vẫn đang bước tiếp với mục tiêu cung cấp các chiến lược tuyển dụng phù hợp đáp ứng các nhu cầu cụ thể của khách hàng. Với nhiều năm kinh nghiệm, các thành viên có thể cung cấp kiến thức và hỗ trợ cần thiết mỗi khi cần. Global đang là công ty hàng đầu tại khu vực, kết nối hàng ngàn ứng viên có tiềm năng và phù hợp với nhiều công ty lớn. Các chuyên gia tuyển dụng của Globalk luôn đánh giá toàn diện năng lực của từng cá nhân, đưa ra những lời khuyên, giúp ứng viên có bước đi đúng đắn cho sự nghiệp tương lai, đảm bảo các doanh nghiệp tìm được đúng người và các ứng viên tìm được đúng nơi để phát triển.