Hotel Royal Hoi An

• Promote a positive work environment for all colleagues.

• Ensuring and providing flawless, upscale, professional and high class guest service experiences

• Responding to guests needs and anticipating their unstated ones

• Coordinate training / onboarding of new attendants.

• Handle and resolve staff inquiries and concerns.

• Provide back-up support to attendants including couching, counseling, guidance and help in achieving success in their respected roles

• Update attendant communication boards daily, and read and sign memos weekly.

• Coordinate and schedule department meetings.

• Schedule and confirm appointments, describe all services, obtain retail product knowledge, greet guest, provide tours of facility, answer phones, checking-in and checking-out guest.

• Ensure facility is prepared for proper opening and closing daily

• Monitor and maintain the cleanliness and orderliness of the facilities including facility/amenities are in proper working order

• Attend brand ambassador and all department meetings, ensuring timely communication of pertinent information to other departments, colleagues or guests.

• Conduct pre-shift briefings.

• Assist with coordination of spa and fitness related events.

• Assist with handling payroll duties with accuracy adhering to timelines

• Handle and create schedules for spa attendants.

• Ensure staff is adhering to all cost control procedures, quality improvement plans, or corrective action plans implemented to improve the department.

• Be knowledgeable and informed regarding spa and salon services, retail products, fitness programs, general property information, and resort outlets.

• Ensure prompt resolution of guest issues / concerns, colleague related issues, or other, by researching situations and using best judgment / company policy to resolve. Seek management assistance for difficult or challenging situations.

• Ensure efficient staffing levels for therapist and attendants by monitoring guest requests, turn-aways, occupancy levels and weekly work schedules.

• Communicate any staffing issues, LOA, absences, events, or group inquiries to management to ensure appropriate staffing levels are maintained.

• Monitoring appointments in Spa Software, ensuring daily booking procedures are followed, balancing is adjusted appropriately throughout the day

• Ensure all areas are properly cleaned, maintained and in safe, working order for guests and colleagues.

• Comply with all company policies and laws governing spa and salons establishments, reporting and addressing all health and safety hazards promptly to management.

• Monitor and maintain supply levels of guest amenities, and retail inventory to ensure well stocked at all times.

• Ensure pre-set budget guidelines are adhered to in regards to: cost of supplies, product usage, assessing inventory controls, and looking for cost savings.

• Communicate with vendors as it relates to supplies, inventory levels, orders, pricing and training as needed.

• Assist with communications in regards to: accounts payable, accounts receivable, purchasing and vendor inquiries as needed.

• Assist with facilitating departmental meetings. \

• Follow all safety procedures and practices and assist in emergency situations.

• Maintain a positive relationship with all departments in the hotel.

• Follow all standards as stated in the employee handbook.

• Maintain accurate records as required by the hotel and government regulations.

• Promote all hotel services and outlets first and foremost.

• Assist operational departments during need periods.

- Working in the 5-star Hotel of Accor Group.

- Competitive salary, attractive bonus (based on Monthly Revenue)

- Professional and dynamic environment with many Training Courses

- Opportunity for Promotion and transfer within the Accor group.

• At least 2 years' experience in same role or 4 years' experience in Hospitality

• Must speak, read and write English

• High School diploma required

• University/College degree preferred

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,etc

• Ability to solve practical problems and deal with a variety of situations

• Have experience in using system (Smile, Opera,...)

- Profile picture: 3*4

- Curriculum Vitae

- 3 copies ID cards verified by the government

- Other Certificates

Please send CV to: T&C Office, Hotel Royal Hoi An - MGallery

Phone: 0235 3950 777