LA SINFONÍA DEL REY HOTEL & SPA ★ 3.0

- Assist the General Manager in his day to day operations.
- Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HOD's.
- Monitor the Guest feedback on Trip advisor, OTA's etc.
- Receives and resolved or assists the General manager in resolving guest complaints and the service recovery process.
- Selects or assists in the selection of hotel staff and completes all new hire paper works.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Assisting General Manager during meetings or conducts the morning HOD meetings in the absence of General Manager.
- Adheres to all company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Assist GM in key property issues including projects, customer service and hotel renovation.
- Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Cover shifts is all departments as scheduled by the General Manager.
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Assist the GM in in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Respond to audits to ensure continual improvement is achieved.
- All Other duties as assigned by the General Manager or Management