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Mô tả công việc
DUTIES AND RESPONSIBILTIES
1. Leading Guest Services Team
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Supervise and manages employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
• Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
• Ensure recognition of employees is taking place across areas of responsibility.
• Communicate performance expectations in accordance with job descriptions for each position and monitors progress.
2. Maintaining Guest Services and Front Desk Goals
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conduct department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results.
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Manage department controllable expenses to achieve or exceed budgeted goals.
3. Managing Projects and Policies
• Ensure compliance with all Front Office policies, standards and procedures.
• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Hotel Standards and Policies.
4. Ensuring Exceptional Customer Service
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervise and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Act as the "Service Model" for the Front Office and creates a positive atmosphere for guest relations.
• Display leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Review comment cards, guest satisfaction results and other data to identify areas of improvement.
• Respond to and handle guest problems and complaints.
• Observe service behaviors of employees and provide feedback to individuals and/or other managers.
5. Managing and Conducting Human Resource Activities
• Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establish challenging, realistic and obtainable goals to guide operation and performance.
• Ensure employees are treated fairly and equitably.
• Manage employee progressive discipline procedures for Front Office Personnel.
• Administer the performance appraisal process for direct report managers.
• Interview and hire managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
6. Other Responsibilities
• Analyze information and evaluating results to choose the best solution and solve problems.
• Inform and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Perform any tasks assigned by Management.
Quyền lợi được hưởng
- 2 months of probation with full salary & service charge.
- Team building activities.
- Annual Summer Outing/Health checkup
- Accident insurance 24/24
- Uniform, Laundry service is provided by Hotel
- Delicious and nutritious meal at Hotel's Staff Cafeteria
- International working environment and friendly teammates.
- Other benefits according to Company's policy.
Yêu cầu công việc
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 3 years experience as an Assistant Front Office Manager or equivalent in high volume luxury hotels and resorts.
• Excellent command of English and Vietnamese. Additional language would be added advantage.
• Excellent management and leadership skills with extensive knowledge of Opera software and Computer skills.
• Excellent coaching skills.
Yêu cầu hồ sơ
![Khách Sạn Manoir Des Arts Khách Sạn Manoir Des Arts](https://1900.com.vn/storage/uploads/companies/logo/30/images-1-1697203389.jpg)
Trải nghiệm Khách sạn boutique Manoir Des Arts, tòa nhà kiến Trúc Pháp cổ từ năm 1943, được đầu tư bởi Công ty Cổ Phần Du lịch và Dịch vụ Hải Phòng - HAIPHONG TOSERCO, mang đến sự thư giãn, tiện ích nhất tại trung tâm thành phố Hải Phòng.
Với 44 phòng lưu trú sang trọng, mang dấu ấn kiến trúc cổ điển châu Âu, nhà hàng Bonne Vie; 2 quầy bar trong nhà và ngoài trời, hồ bơi, café sân vườn, spa… tất cả được trau chuốt để đáp ứng tối đa nhu cầu của khách hàng.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2006
Mission
Các mục tiêu chúng tôi đặt ra cho chương trình bền vững phản ánh trực tiếp tầm nhìn của chúng tôi về việc đảm bảo một tương lai lành mạnh hơn cho ngành
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