Novotel Đà Nẵng

• Plan and co-ordinate the provision of friendly, efficient services to guests

• Plan and co-ordinate all promotional activities targeting potential VIP clients

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• Trace relevant statistics about VIP clientele

• Co-ordinate and supervise all activities for guests

• Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

• Is familiar with other Novotel Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Novotel Hotel

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action

• Vocational certificate in Hotel Administration or equivalent
• 1 year of guest service experience
• Problem solving skills
• Good communication skills
• Efficient in English speaking