Premier Residences Phú Quốc Emerald Bay

• Process all incoming and outgoing calls accurately and courteously

• Ensure smooth internal telecommunication as per Hotel Standards

• Record and control wake-up calls accurately

• Assist guests with international calls and directory queries. Address guests by name whenever possible

• Bill call costs

• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Page staff member when requested

• Abide by principles of guest privacy

• Be aware of local telephone listings and frequently dialed numbers

• Advise defects on switchboard equipment to Supervisor

• Maintain a clean work environment

- Dynamic, professional & open minded working environment.

- Joining training courses according standard of AccorHotels.

- Good salary, benefits and bonus.

- Have annual physical examination.

- Accommodation and full meals provided.

- Shuttle bus for staff.

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

- Resume

- Health certificate within of six months

- Curriculum vitae in Vietnamese certified by local People’s Committee

- ID card