RICH Payment

Academic background in Business Administration, Finance, Economics, or a related field is preferred.
Have experience in account management, customer service, or a similar role.
Experience working with CRM systems and managing customer information.
Excellent organizational and multitasking skills to handle account creation and management efficiently.
Strong attention to detail to ensure accuracy in customer information and documentation.
Effective communication skills, both verbal and written, to interact with customers and collaborate with internal departments.
Problem-solving and conflict-resolution skills for handling escalated complaints.
Prior experience in handling customer complaints or escalations is an advantage.
Customer-oriented mindset with the ability to empathize with and support customers.
Proficiency in English is required (for communication, documentation, and CRM usage).
Willing to work night shifts to align with U.S. hours. From 22:00 to 7:00