Sofitel Legend Metropole Hanoi

TOBJECTIVE

• Perform professional massage therapy, facial and body treatments.

• Provide uncompromised attention to guests.

• Sell retail products

MAIN DUTIES

Administration

• Adherence to Standard Operating Procedures Manual.

• Maintain inventory of supplies for the operations of the treatment rooms.

• Maintain accurate as required by provincial regulations.

• Attend weekly/monthly Spa departmental communication meetings.

Job Responsibilities

• Perform treatments to clients maintaining the clients comfort at all times.

• Performing all treatments, according to protocol of script training.

• Be on time for appointments / shift and thoroughly review appointments after completing each treatment.

• Keep working area clean and neat at all times.

• Maintain the stocks of clean linen and return the dirty linen to laundry by end of the day.

• Maintain the stock and supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the treatment room area. Preparation of kits as required/needed.

• The ability to courteously interact and answer all facility related questions with guests.

• Assist in the co ordination of Spa treatments with other spa programmes.

• Maintain current professional licenses.

• Report dysfunctional equipment to Spa Cordinator / SPA Manager.

• Work with the Therapist Supervisor in the formulation of plans for projects and other areas.

• Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, scrub, facial, etc.), retail sales ...

• Assist in the operations of all spa departments as required including spa facilities.

Training and Human Resources Management

• Be understanding hotel regulation and master all knowledge in Staff manual

• Carry out any other duties and responsibilities as assigned.

• Responsible for understanding all Spa departments training in pertinent emergency procedures and follow strictly treatment protocols.

Education:

• Graduate from an accredited school of massage with a massage license

Guest Service Responsibilities

• Ensure the facility is in peak condition at all times (operations and cleanliness).

• Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

• Greet members and guests in a friendly and professional manner with smiley facial expression.

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

NOTE

This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.