Sofitel Legend Metropole Hanoi

MAIN DUTIES:

Administration

• To discharge the duties in an effective and efficient manner.

• To keep co-operation with Front Office, Income Auditor and Account Receivable section.

• Direct contact with credit card department of VCB as required.

• To be ready and responsible when assigned to perform other duties as designated by superiors

• Refer to operations manual (SOPs) :

- MH SOP : Invoice issuing & Controlling 2011

- Evalpack policy for Treasury, & etc.

Financial and Revenue Responsibilities

Invoice Control

• To import invoice series on computer, check and review whether missing or not, finding the reason of missing, order outlet cashiers to do the report and send to Financial Controller.

• To connect the link from the system to save the data of invoice statistics (invoice number, company name, vat code, amount…) which were imported by FO team and outlet cashier the day before.

• To have the daily report of invoices.

• Double check data from the system and actual invoice to give out the report of not-print invoices, not-on-system invoices and other differences.

• To collect all daily reports of invoices in month to have monthly report and send to Income Auditor to reconcile

• At the end of month, request FO team and outlet cashiers to inventory invoices, then collect report of un-used invoices in order to make the monthly report of invoice series (FO invoices, VAT outlet invoices and internal invoices) and send to Financial Controller to review.

• Each 3 months, to make the quarter report of invoice series, then import to system HTKK of Tax Office, export files and send to SEM office.

• To be in charge of printing VAT invoices, connect with printing company of price and contract.

• Whenever finishing the contract of printing invoices make a report of issuing invoices and send to Tax Office.

Credit card control

• Posting bank slips (app code, amount) on the computer and reconcile with daily statistics from Opera system to have daily report of credit card.

• Usually log into hotel accounts and check the credit/debit notes of bank, then reconcile with daily report of credit card in order to control outstanding balance.

• At the end of month, making Credit card monthly report and settle the outstanding balance on the system.

• Together with Income Auditor, check the refund forms before sending the request to bank.

• Refer to operations manual (SOPs) : Credit card payment process Index Nº: FIN-03-12

Training and Human Resources Management

• To complete all tasks as are required for self-assessment.

• Report to the Assistant Financial Controller

Guest Service Responsibilities

• To answer all guest comments of credit card charged.

• To solve the problems or chargeback received from bank of credit card.

• To support Income Auditor for answering queries from guests of invoices.

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

• Opportunity to grow at the property, the company and across the world!

QUALIFICATIONS:

• Solid proven communications & customer interaction ability

• Ability to work well and deliver under pressure, manage duties within deadlines

• Excellent organizational skills and attention to details

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