The Anam Resort

• Receive, process, and respond to guest requests related to accommodation and other hotel services.

• Provide local information such as maps, events, tourist attractions, and tour programs.

• Advise guests on hotel services such as F&B, Spa, and Gym.

• Arrange and coordinate transportation for guests from the hotel to sightseeing spots or other requested destinations, including contacting taxi companies or car rental services.

• Assist guests in booking tickets and transportation when needed.

• Receive and handle mail and parcels delivered to the hotel.

• Manage the borrowing/rental of hotel equipment by guests.

• Record guest feedback and forward it to the relevant departments for resolution.

• Handle guest complaints within authority and report to superiors.

• Coordinate with the Bellman, Doorman, and transportation team leader.

• Collaborate with other relevant departments to ensure service efficiency.

• Prepare required work reports and participate in related meetings.

• Perform other tasks as assigned by superiors.

• Meal support during shifts, staff transportation, and uniforms provided.
• Annual leave starting from 12 days, 44 working hours per week.
• Participation in training programs and staff activities within the Resort.
• 24/7 accident insurance and other benefits in accordance with the law.

• A degree or diploma in hotel management
• Excellent leadership skill
• Previous experience working as a concierge supervisor or head concierge in hotel envirement

Contact Us:

Phone: 0258 3 989 495/0911 899 258 Phòng Nhân sự

Address: The Anam, Long Beach, Northern Peninsula Cam Ranh, Cam Hai Đong ward, Cam Lam town, Khanh Hoa province.