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Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.
