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Technical Site Officer
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323 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
05/03/2026
Hạn nộp hồ sơ:
04/04/2026
Hình thức:
FULL_TIME
Kinh nghiệm:
2 - 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Responsibilities
- Provide total technical support to customer sites, including mock-ups, testing, warranty handling, and on-site.
- Effectively handle and close customer complaints within 7 days, ensuring timely resolution and customer satisfaction.
- Analyze and solve product-related issues through on-site assessments and collaboration with RS Lab and Quality Control to establish corrective actions.
- Proactively prevent and resolve technical issues at existing customer sites to maintain service excellence.
- Attend testing processes and support the implementation of new products and technologies.
- Coordinate with Account Managers, Account Supervisors, Regional Sales Managers, and Warehouse teams for site color testing, order forecasting, logistics, and issue management (e.g., leaking).
- Monitor competitive activities at customer sites and provide insights to improve market approach.
- Maintain accurate and up-to-date records in CRM, including visit reports, action plans, cases, and regulatory requests.
- Deliver periodic progress reports and market trend analysis, offering recommendations to enhance service strategy.
- Promote a positive company reputation and build long-term relationships with technical staff and key stakeholders at customer sites
- College or University Degree or a related technical field.
- Minimum 2 years of experience in technical service, project support, or customer-facing roles in industrial or construction-related sectors.
- Experience in complaint handling, product testing, and on-site technical support is highly preferred.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to build long-term customer relationships.
- Ability to work independently and collaboratively across functions (Sales, Supply Chain,Technical, etc.).
- Customer-focused mindset with a proactive approach to service delivery and issue resolution.
- Detail-oriented with strong organizational and time management skills.
- Willingness to travel to customer sites for support, training, and testing activities
Khu vực
HAI BỐN BẢY
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Tầng 8, Samco Bulding, 326 Võ Văn Kiệt, Phường Cô Giang, Quận 1, TP Hồ Chí Minh
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