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Job Description
- Strategic Decision
+ Set the direction and methods for sales and customer experience.
+ Establish the direction for Experience Team and monitor KPIs.
- People Management
+ Assess and coach store staff on D2C sales skill and core experience delivery.
+ Managing the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews.
- Operation Management
+ Manage daily meal shifts and break allocations for experience team members.
+ Monitor the operational status of the team to manage issues and report results related to:
+ Customer Experience Guidance
+ Product Sales
+ Payment process handling
+ Environment Setup (In Store)
+ Delivery Operation
+ O2O Customer Engagement
+ O2O Calendar Management
+ On/Off-line Return & Replacement
+ Customer Consultation
+ Online Event Support
+ Tech. Support & Consultation
- Customer Service Management
+ Monitor NPS KPI & VOC to ensure customer service at the highest level.
- Sales Management
+ Monitor and supervise all Sales KPI to achieve the assigned target.
Qualifications
- Bachelor degree of marketing /business administration or equivalent.
- At least 3 - 4 years’ experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality...
- Strong leadership and collaborative, creative, resourceful & strategic minded.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast moving environment.
- Excellent English skills, able to communicate in Korean is an advantage.
Benefits:
- Opportunity to work with global brand campaigns.
- Competitive salary and performance bonus.
- Fast-paced, creative environment with growth opportunities in digital merchandising.
- Probation duration: 2 months, sign formal contract: Get social insurance, health insurance and unemployment insurance
- 12 annual leave/year (included in 2 annual leave of probation duration), team building, workshop, training
- Dynamic, professional and development environment.
Work Location: (updated according to the new Administrative Division classification)
- Hanoi: West Lake Showroom, 272 Vo Chi Cong Street, Phu Thuong Ward, Tay Ho District, Tay Ho Ward
DKSH Smollan Field Marketing (DSFM) là một liên doanh giữa DKSH và Smollan, được thành lập năm vào năm 2009 tại Malaysia hoạt động trong lĩnh vực Tiếp thị thị trường (Field Marketing). Hiện nay DSFM đã phát triển trở thành một tổ chức khu vực với hơn 3.900 chuyên gia về các lĩnh vực riêng biệt với 125.715 nhà cung cấp và hơn 8000 nhân viên chính thức hoạt động tại 11 thị trường: Indonesia, Malaysia, Myanmar, Singapore, Hồng Kông, Đài Loan, Thái Lan, Campuchia, Việt Nam và CROSSMARK Úc.